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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business management activities, including policy implementation, governance, and regulatory compliance within the mortgage industry. Proven ability to lead cross-functional projects, manage stakeholder relationships, and drive operational efficiency.
Highest-signal resume keywords
Business ManagementMortgage Regulatory KnowledgeCross-Functional Project ManagementGovernance OversightStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy ImplementationIssue ManagementAudit CoordinationRecords RetentionBusiness Continuity OversightSub-Servicer RequirementsRegulatory ComplianceOperational EfficiencyComplex Project ManagementData Analysis
Soft Skills
LeadershipCollaborationCommunicationProblem-SolvingThought Leadership
Industry Keywords
Mortgage IndustryGovernanceRisk ManagementBusiness StrategyOperational Effectiveness
About the role
Key responsibilities & impact- Manage a diverse portfolio of business management activities for complex or high-risk functional areas
- Implement policies, processes, and initiatives supporting business management, strategy, and governance objectives
- Execute business continuity oversight, issue management, audit and examination coordination, policy and procedure governance, records retention, and GSE/Investor/Regulatory 1B oversight
- Collaborate with TD’s subservicing partner and internal business partners across multiple lines of business
- Lead specialized business management functions and provide work direction to others
- Provide specialized knowledge, advice, and guidance to stakeholders and team members
- Complete complex projects and initiatives integrating cross-functional processes
- Plan, lead, manage, and oversee work activities across multiple areas
- Lead implementation of policies, processes, procedures, and changes across functional areas
- Contribute subject matter expertise to enterprise and cross-functional projects, including solution identification, design, testing, and implementation
- Facilitate executive discussions and provide thought leadership
- Identify trends, issues, opportunities, risks, and regulatory impacts; recommend actions to senior management
- Manage relationships with corporate and control functions and ensure regulatory alignment
- Lead governance meetings, committees, and related deliverables
- Lead or facilitate action and remediation plans addressing performance, risk, and governance issues
- Recommend opportunities to improve productivity, effectiveness, and operational efficiency
- Participate in knowledge transfer and support team members in achieving business objectives
- Perform occasional domestic travel
Requirements
What you’ll need- Undergraduate degree
- 7+ years relevant experience
- Strong mortgage background in multiple areas preferred
- Knowledge of mortgage regulatory requirements preferred
- Experience maintaining sub-servicer requirements preferred
- Must live a commutable distance from Jacksonville, FL; Charlotte, NC; Mount Laurel, NJ; Greenville, SC; Lewiston, ME; or Portland, ME
- Ability to perform sedentary work continuously
- Ability to perform multiple tasks continuously
- Ability to operate standard office equipment continuously
- Ability to concentrate for long periods of time continuously
- Ability to read, write, and comprehend instructions continuously
- Ability to add, subtract, multiply, and divide continuously
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- In-person and virtual work arrangements with office attendance