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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong clerical and administrative skills, with a focus on data entry, record maintenance, and effective communication. Proficient in managing office operations and supporting business processes while adhering to regulatory requirements.
Highest-signal resume keywords
Clerical FunctionsData EntryRecord MaintenanceRegulatory KnowledgeFrench Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryRecord MaintenanceReport CompilationOffice Supply ManagementProcess ImprovementTransaction ProcessingRegulatory ComplianceFile ManagementCorrespondence ManagementWorkload Prioritization
Soft Skills
Team CollaborationCommunicationProblem SolvingAdaptabilityCustomer Service
Certifications & Qualifications
High School Diploma
Industry Keywords
Administrative SupportOperational FunctionsBusiness ProcessesService Level AgreementOffice Management
About the role
Key responsibilities & impact- Perform clerical and administrative functions supporting department activities
- Answer phones, direct calls, take messages, and respond to routine inquiries
- Open, sort, and distribute mail
- Set up files, maintain records, and perform data entry
- Process and record routine items
- Compile and collate reports and documents
- Manage correspondence, memos, lists, and agendas
- Maintain supply inventories and order office supplies
- Manage office facilities and premises day to day
- Gather information and resolve discrepancies
- Provide information to internal and/or external partners
- Prioritize workload to meet SLA requirements for service and productivity
- Apply operating policies and procedures
- Support timely and accurate completion of business processes
- Escalate non-standard or high-risk activities
- Participate in process improvement opportunities
- Perform due diligence to support transaction and activity accuracy
- Participate as a team member and contribute to a positive work environment
- Develop knowledge in the assigned area and participate in cross-training
- Keep others informed about day-to-day activities
- Act as a brand champion for the business area and TD Bank
- Complete day-to-day, weekly, and monthly routine processes with limited supervision
- Report generally to a Team Manager
Requirements
What you’ll need- High school diploma
- 2+ years of experience
- Full proficiency gained through job-related training
- Working-level knowledge of business unit/operational functions
- Working-level knowledge of regulatory issues/requirements for supported jurisdictions
- Ability to work within generally defined guidelines and across several systems or applications
- Ability to complete transactions and activities involving low to moderate risk
- French language requirement for Quebec: no language other than French is required
Benefits
Comp & perks- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews