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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in bank operations and process improvement, leveraging Agile/Scrum methodologies and strong analytical skills to drive project success and enhance customer experience. Proven ability to lead complex projects, manage deliverables, and foster collaboration across multifunctional teams.
Highest-signal resume keywords
Bank Operations ExperienceAgile/Scrum KnowledgeLean Six Sigma CertificationProject Management SkillsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementMetrics DevelopmentRisk ManagementUser Requirements GatheringDocumentation SkillsAnalysis SkillsProblem SolvingAutomation Opportunities IdentificationProject Deliverables ManagementCollaboration with IT
Soft Skills
Interpersonal SkillsInfluence SkillsTime ManagementVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft SuiteProject Management ToolsReporting Templates
Certifications & Qualifications
Lean CertificationSix Sigma CertificationAOM Certification
Industry Keywords
Collateral ManagementProcess ControlsCustomer ExperienceOperational ProcessesProduct Owner ExperienceDocument Communications
About the role
Key responsibilities & impact- Partner with supported business lines using bank operations knowledge and skills
- Analyze current business processes and procedures to identify process improvement opportunities
- Lead and oversee projects, including the collateral management ecosystem end-to-end
- Define project requirements and manage deliverables on time and within budget
- Provide specialized product development support using product expertise and Agile/Scrum knowledge
- Develop innovative solutions and make recommendations for complex projects or programs
- Document processes and controls and serve as subject matter expert for unit functions and processes
- Define, design, and support process improvement initiatives across multifunctional areas
- Partner with IT, Operations Innovation and Excellence, Risk Management, and other teams to deliver process improvements
- Identify process risks, potential failures, and control recommendations
- Manage technology change control processes
- Lead or participate in special projects
- Manage 3–6 medium- to high-complexity processes
- Identify process improvement and automation opportunities
- Gather, prioritize, and explain user requirements for projects, process improvements, and systems development
- Provide consulting, business expertise, and recommendations on operational processes
- Coordinate with business units, external service providers, and other bank areas on high-risk or major projects
- Use project management tools and templates to prepare documentation, track information, and report status
- Resolve or escalate issues as appropriate
- Keep business leaders and team members informed about project progress and day-to-day activities
- Lead and manage direct reports through coaching and feedback
- Develop metrics and service-level reporting
- Ensure alignment with customer expectations and deliver a positive customer experience
Requirements
What you’ll need- Bachelor's degree
- 7+ years of bank operations experience
- Strong PC skills, including Microsoft Suite software
- Aptitude and training in Lean, Six Sigma, and AOM, with a goal of obtaining certification and expertise
- Skills in research, analysis, problem solving, metrics, and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations methodically
- Time management skills and ability to drive tasks to completion
- Strong verbal and written communication skills
- Demonstrated leadership skills
- Ability to consult on the largest and most complex projects
- Previous experience as a Product Owner preferred
- Understanding of the document communications space preferred
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Domestic travel opportunities
- Accommodation support for applicants with disabilities