Client Service Associate

. Provide consistent and accurate administrative support to Investment Advisors .

Posted 11/9/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$52,700 - CA$74,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing administrative support to Investment Advisors, ensuring compliance with regulatory guidelines while delivering exceptional client experiences. Proficient in client account analysis, report creation, and effective communication with stakeholders.

Highest-signal resume keywords

Investment Industry Regulatory Organization Of Canada (IIROC) LicensingCanadian Securities Course CompletionClient Account AnalysisMarket Quotes TrackingProcess Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Documentation PreparationReport CreationReferral CodingMarket AnalysisSLA ManagementRisk ManagementConfidentiality ManagementProduct KnowledgeCompliance AdherenceLead Generation

Soft Skills

TeamworkCommunicationProblem-SolvingTime ManagementCustomer Service

Tools & Technologies

Marketing ExpressTD Leads

Certifications & Qualifications

Undergraduate DegreeCommunity College DiplomaConduct And Practices Handbook Completion

Industry Keywords

Full Service BrokeragePIA ComplianceInvestment ProductsCustomer SegmentsCompetitor Analysis

About the role

Key responsibilities & impact

Provide consistent and accurate administrative support to Investment Advisors
Prepare documentation and updates for client meetings
Create reports for client account analysis
Accept/create leads and ensure correct referral coding on TD Leads
Submit marketing materials for approval and compile client information packages
Maintain marketing materials and mail-outs via Marketing Express
Respond to client requests by phone and email
Deliver a high-level, gold-standard client experience
Provide market quotes and track dividends, RSPs, and RIFs
Prioritize and manage workload to meet SLA and productivity requirements
Conduct reporting and meaningful analysis, draw conclusions, make recommendations, and assess program effectiveness
Coordinate efforts and resources with customer and sales teams
Monitor service and productivity and implement process improvements
Participate in teamwork, knowledge transfer, cross-training, and performance development
Keep stakeholders informed about project and activity progress
Protect bank interests, manage risks, and escalate non-standard or high-risk transactions

Requirements

What you’ll need

Undergraduate Degree or Community College Diploma preferred
Completion of the Canadian Securities Course and Conduct and Practices Handbook
Licensed with Investment Industry Regulatory Organization of Canada (IIROC) as an Investment Representative (IR) or Registered Representative (RR)
Detailed knowledge of own direct products/services and key competitors
Basic understanding of the business developed through education, training and/or experience
Foundational understanding of competitors, target industries and customer segments
Familiarity with PIA compliance policies and procedures
Knowledge of full service brokerage
Ability to adhere to internal policies/procedures and applicable regulatory guidelines
Ability to manage confidentiality, identify risks, and escalate high-risk activities
Ability to meet service-level agreement and productivity requirements

Benefits

Comp & perks

Base salary
Variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations
Training programs
Online learning platform
Mentoring programs
Training and onboarding sessions
Interview accommodations, including accessible meeting rooms and captioning for virtual interviews