Collections Strategy Manager

. Develop and execute collections strategies across early- to late-stage delinquency .

Posted 10/12/2026full-timeUnited StatesMid-LevelSenior💰 $120,000 - $136,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing collections strategies while leveraging data analytics for customer segmentation and engagement. Proficient in risk management, regulatory compliance, and delivering actionable insights to senior leadership.

Highest-signal resume keywords

Collections Strategy DevelopmentData Analytics and SegmentationRisk ManagementRegulatory Compliance (TCPA, FDCPA, CFPB)SQL or SAS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingCredit Risk AssessmentA/B TestingStatistical ValidationPerformance MeasurementQuantitative MethodsETLRelational DatabasesCustomer SegmentationCollections Lifecycle Strategy

Soft Skills

Analytical Problem-SolvingEffective CommunicationCross-Functional CollaborationLeadership

Tools & Technologies

MS ExcelPowerPointSASRMatlabTableau

Industry Keywords

TCPAFDCPACFPBDigital TransformationCustomer Engagement

Tech Stack

Tools & technologies

ETLSQLTableau

About the role

Key responsibilities & impact

Develop and execute collections strategies across early- to late-stage delinquency
Improve cure rates, roll rates, and customer engagement
Use data analytics and segmentation to design targeted SMS, digital, call, and legal-routing treatments
Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
Identify customer segments using behavioral, risk, and engagement data
Partner with Legal, Compliance, Operations, and Digital Vendors to implement compliant, scalable strategies
Monitor performance metrics including RPC%, PTP%, liquidation curves, and roll rates
Deliver insights and recommendations to leadership and Senior Management
Ensure strategies comply with TCPA, FDCPA, CFPB guidance, and other regulatory standards
Support digital transformation, automation, and vendor integration initiatives
Lead or participate in new initiatives, workflow improvements, services, applications, and operational efficiencies
Assist with developing and enhancing credit risk assessment capabilities
Create regular reports using quantitative methods and MIS, recommending increased efficiency and revenue while managing credit risk
Work cross-functionally with teams outside Risk
Coordinate with Internal Audit and External Regulators to maintain complete, current process documentation
Proactively manage credit risk within Bank guidelines
Communicate relevant issues promptly and maintain effective internal and external relationships

Requirements

What you’ll need

Bachelor's degree required; Graduate degree preferred
5+ years' experience required
Proficient PC skills, including strong competency in MS Excel and PowerPoint
Experience with PC-based analytical and reporting software
Experience with relational databases and Extract Transform Load (ETL)
Experience using SQL or SAS
Familiarity with analytical or reporting tools such as SAS, R, Matlab, and Tableau
Strong analytical and problem-solving skills
Experience in data modeling and risk management
Background in business administration, statistics, mathematics, science, or finance
Excellent written and verbal communication skills
Experience developing and presenting recommendations to Senior Management
Experience with customer, risk, and portfolio segmentation
Experience building and driving credit risk and collections strategies
Experience with A/B testing, test-and-learn frameworks, experimental design, decision trees, and champion/challenger testing
Experience with collections lifecycle strategy across multiple products or portfolios preferred
Familiarity with digital outreach channels such as SMS, email, and AI-driven engagement preferred
Exposure to TCPA, FDCPA, and CFPB regulatory frameworks preferred
Occasional domestic travel
Occasional international travel

Benefits

Comp & perks

Variable compensation/incentive awards, including potential cash and/or equity incentive awards
Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition programs
Regular career, development, and performance conversations
Online learning platform
Mentoring programs
Training and onboarding sessions
Competitive benefits plan
Workplace accommodations for applicants with disabilities