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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing collections strategies while leveraging data analytics for customer segmentation and engagement. Proficient in regulatory compliance and risk management, with strong analytical skills to drive performance measurement and operational efficiencies.
Highest-signal resume keywords
Collections Strategy DevelopmentData Analytics and SegmentationRegulatory Compliance (TCPA, FDCPA, CFPB)SQL or SAS ProficiencyCredit Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ModelingRisk ManagementA/B TestingStatistical ValidationQuantitative MethodsETLRelational DatabasesPerformance MeasurementCustomer SegmentationCredit Risk Assessment
Soft Skills
Analytical Problem-SolvingWritten and Verbal CommunicationRelationship Management
Tools & Technologies
MS ExcelPowerPointSASRMatlabTableau
Industry Keywords
Collections Lifecycle StrategyDigital Outreach ChannelsBehavioral DataEngagement DataOperational Efficiencies
Tech Stack
Tools & technologiesETLSQLTableau
About the role
Key responsibilities & impact- Develop and execute collections strategies across early- to late-stage delinquency
- Improve cure rates, roll rates, and customer engagement
- Use data analytics and segmentation to design targeted SMS, digital, call, and legal-routing treatments
- Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
- Identify customer segments using behavioral, risk, and engagement data
- Partner with Legal, Compliance, Operations, and Digital Vendors
- Monitor metrics including RPC%, PTP%, liquidation curves, and roll rates
- Deliver insights and recommendations to leadership and Senior Management
- Ensure strategies comply with TCPA, FDCPA, CFPB guidance, and other regulatory standards
- Support digital transformation, automation, and vendor integration initiatives
- Lead or participate in new initiatives, workflow improvements, services, applications, operational efficiencies, special projects, and cross-functional work groups
- Develop and enhance credit risk assessment capabilities
- Create regular reports using quantitative methods and MIS to improve efficiency, revenue, and credit-risk management
- Work with Internal Audit and External Regulators to maintain complete, current process documentation
- Communicate relevant issues and maintain effective relationships with internal and external groups
Requirements
What you’ll need- Bachelor's degree required; Graduate degree preferred
- 5+ years' experience required
- Proficient PC skills, including strong competency in MS Excel and PowerPoint
- Experience with PC-based analytical and reporting software packages
- Experience using relational databases and Extract Transform Load (ETL)
- Experience with SQL or SAS
- Familiarity with analytical or reporting tools such as SAS, R, Matlab, and Tableau
- Strong analytical and problem-solving skills
- Experience in data modeling and risk management
- Background in business administration, statistics, mathematics, science, or finance
- Excellent written and verbal communication skills
- Experience developing and presenting recommendations to Senior Management
- Experience with customer, risk, and portfolio segmentation
- Experience building and driving credit risk and collections strategies
- Experience with A/B testing, experimental design, decision trees, and champion/challenger testing
- Experience with collections lifecycle strategy across multiple products or portfolios
- Familiarity with digital outreach channels such as SMS, email, and AI-driven engagement
- Exposure to TCPA, FDCPA, and CFPB regulatory frameworks
- Occasional domestic and international travel
- Ability to perform sedentary work and operate standard office equipment
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support for applicants with disabilities