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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge of commercial lending products, credit policy, and loan documentation while providing exceptional customer service and administrative support to Relationship Managers. Capable of analyzing transaction structures and managing loan closing processes with attention to detail and effective communication.
Highest-signal resume keywords
Commercial Lending KnowledgeCustomer Service SkillsAnalytical Problem-SolvingLoan Documentation AdministrationPC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Lending ProductsLoan DocumentationCredit PolicyTransaction AnalysisLoan Closing ProcessesFinancial Statement TrackingPayment ProcessingReportingNotary ServicesAttention to Detail
Soft Skills
Organizational SkillsVerbal CommunicationWritten CommunicationMultitaskingMentoring
Tools & Technologies
WordExcelPowerPointLoan Origination PlatformRelationship Team Systems
Industry Keywords
Loan StructuresRisk RatingsLoan-to-Value RatioBilling ProcessesRegulatory Guidelines
About the role
Key responsibilities & impact- Provide ongoing Commercial Customer service documentation and support to the Community Capital Group on assigned accounts
- Provide professional and efficient service to external and internal Customers
- Analyze transaction structures and provide Customer service functions
- Provide administrative support to Relationship Managers
- Assist Relationship Managers in closing loans, clearing closing conditions, preparing closing packages, and organizing loan closing packages
- Upload and track financial statements
- Process payments, advances, pay-downs, wires, and line of credit adjustments
- Support Relationship Teams with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
- Support Relationship Managers with pipeline, loan closing, and other reporting in the Bank loan origination platform
- Prepare correspondence and provide administrative support
- Act as an initial Customer service contact and research customer requests and transactions
- Interact with external Customers as needed
- Provide notary services as needed
- Assist the Relationship Team with clearing and managing exceptions
- Mentor Commercial Sales Associates
- Assist with developing and recommending procedures and process flows
- Generate and distribute daily, monthly, pipeline, and loan-closing reports
Requirements
What you’ll need- High school diploma or equivalent experience
- 2+ years related experience required
- Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
- Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, and loan-to-value ratio
- Strong knowledge of commercial rate changes, billing processes, transaction histories, late fees, and loan system details
- Strong Customer service skills
- Analytical, problem-solving, and organizational skills
- Strong attention to detail and ability to review large amounts of detailed documents for accuracy
- Excellent verbal and written communication skills
- PC skills required, including Word, Excel, and PowerPoint
- Knowledge of Relationship Team systems and software
- Ability to multitask and learn new tasks and systems quickly
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Fair and equitable compensation opportunities
- Accommodation support for applicants with disabilities