FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Communications Specialist
TD. Develop customer-facing communications across letters, package updates, emails, SMS messages, servicing communications, website content, FAQs, and customer education materials .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing clear and effective customer-facing communications while adhering to brand, compliance, and accessibility standards. Proficient in translating complex information into customer-friendly language and managing communication strategies across various channels.
Highest-signal resume keywords
Customer Communications DevelopmentPlain Language PrinciplesContent Development SkillsStakeholder EngagementFinancial Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WritingEditingProofreadingContent DevelopmentCommunication PlanningDigital CommunicationTraditional CommunicationRegulatory KnowledgeCompliance UnderstandingRisk Considerations
Soft Skills
Relationship BuildingPrioritizationCollaborationAdaptabilityCommunication Best Practices
Industry Keywords
InsuranceCustomer ExperienceAccessibility Best PracticesGovernance ProcessesBilingualism
About the role
Key responsibilities & impact- Develop customer-facing communications across letters, package updates, emails, SMS messages, servicing communications, website content, FAQs, and customer education materials
- Ensure communications are clear, concise, accurate, and aligned with TD Insurance customer experience principles and communication standards
- Translate complex insurance, business, and regulatory information into customer-friendly language
- Review and update existing communications to improve clarity, consistency, and effectiveness
- Apply plain language principles and accessibility best practices
- Support communication plans for medium-sized business initiatives, product changes, regulatory updates, and customer experience improvements
- Partner with stakeholders to identify communication requirements, risks, and opportunities
- Coordinate communication activities across multiple channels and customer touchpoints
- Monitor communication effectiveness and recommend improvements
- Gather requirements and develop communication solutions with Journey teams and business stakeholders
- Review business-partner content for consistency with TD Insurance standards, tone of voice, and customer experience objectives
- Provide guidance on communication best practices, readability, and plain language techniques
- Build relationships with Product, Claims, Distribution, Marketing, Legal, Compliance, Risk, and other partners
- Ensure communications meet TD brand, compliance, privacy, legal, and accessibility requirements
- Follow communication governance and approval processes
- Identify and escalate communication, customer, compliance, or reputation risks
Requirements
What you’ll need- Undergraduate degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field, or equivalent experience
- Minimum 5 years of communications, content development, customer communications, or related experience
- Strong writing, editing, proofreading, and content development skills
- Demonstrated experience developing customer-facing communications across digital and traditional channels
- Experience developing communication plans and supporting cross-functional initiatives
- Strong understanding of plain language principles and customer-focused communication practices
- Ability to manage multiple priorities and work effectively with diverse stakeholder groups
- Experience working in financial services required
- Knowledge of regulatory, compliance, and risk considerations related to customer communications is an asset
- Bilingualism in English and French is an asset
Benefits
Comp & perks- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and performance conversations
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support during the interview process