FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a Contact Center environment, effectively managing inquiries and providing solutions while adhering to bank policies. Bilingual capabilities in Spanish and English enhance communication and customer experience.
Highest-signal resume keywords
Customer Relationship ManagementBilingual Spanish CommunicationContact Center ExperienceProblem-Solving SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial TransactionsAccount BalancesStatement RequestsDispute HandlingDigital BankingSelf-Serve OptionsTechnology ProficiencyConfidential Information HandlingGoal AchievementCross-Training Participation
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationTeam CollaborationAdaptability
Industry Keywords
Customer ServiceContact CenterRetail BankingCustomer ExperienceDiversity and Inclusion
About the role
Key responsibilities & impact- Promote strong and lasting Customer relationships in a Contact Center environment
- Provide quality Customer service and sales in an efficient and highly professional manner
- Understand Customer needs and identify opportunities to grow the business
- Create an exceptional Customer experience with every client interaction
- Manage advice, service, inquiries, and issues promptly and effectively
- Communicate and direct customers toward relevant products/services and solutions, including digital banking and self-serve options
- Navigate multiple systems/applications while delivering excellent customer service
- Resolve customer concerns in a timely and efficient manner
- Complete financial transactions, including account balances, statement requests, and dispute handling, accurately and efficiently
- Follow bank policies and procedures to reduce risk
- Arrive on-time and log-in ready to receive/make customer calls throughout scheduled shifts
- Meet individual and team objectives supporting business objectives
- Collaborate as a team member and support a positive, diverse, and inclusive work environment
- Participate in performance management, ongoing development, and cross-training
- Implement action plans based on leadership feedback
- Participate in career development and take ownership of personal growth
Requirements
What you’ll need- High School diploma or GED
- 1+ years of related experience
- Retail Customer service, banking, or Contact Center experience preferred
- Thorough understanding of all aspects of Contact Center Representative (US) position
- Ability to meet goals and standards established by the department
- Ability to use/learn current technology and software applications related to position
- Excellent interpersonal, verbal and written communication skills
- Ability to work in a fast-paced, challenging work environment
- Experience handling confidential information preferred
- Excellent problem-solving and time management skills
- Ability to adhere to a set schedule, which may include weekends, overnights, and holidays
- Ability to effectively support customers using Spanish and/or English in assigned queue
- Bilingual Spanish contact center representatives must be able to take phone calls, answer customer inquiries, translate documents, and handle other transactions in both English and Spanish
- Must be work authorized in the United States without the need for employer sponsorship
- Ability to be onsite for training(s), moments that matter, and applicable meetings/events
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Remote work arrangement, with onsite attendance required for training(s), moments that matter, and applicable meetings/events