Contact Center Representative II, Credit Card

. Assist inbound callers with credit card account inquiries .

Posted 10/21/2026full-timeLondon • CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication and listening skills while providing consultative advice to meet customer needs. Maintains integrity in managing sensitive information and adheres to compliance guidelines in a fast-paced, customer-focused environment.

Highest-signal resume keywords

Exceptional Communication SkillsCustomer Service ExcellenceDigital LiteracyRegulatory ComplianceMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyCuriosityFlexibilityResiliencyPositive Attitude

Tools & Technologies

Computer SystemsApplicationsSmartphonesTabletsLaptopsHeadsets

Certifications & Qualifications

High School Diploma

Industry Keywords

Credit Card Account InquiriesCustomer ExperienceConsultative AdviceService-Industry ExperienceCompliance Guidelines

About the role

Key responsibilities & impact

Assist inbound callers with credit card account inquiries
Resolve customer issues by providing advice and recommending TD products or services
Deliver outstanding customer service and trusted support
Resolve inquiries at the first point of contact with empathy
Meet customer experience, advice, quality, compliance, and productivity objectives
Participate in ongoing training and coaching
Complete 12 weeks of full-time paid in-person training and onboarding
Work primarily offsite from a secure private workspace with stable internet
Attend in-person team events and experiences at a TD location

Requirements

What you’ll need

High School Diploma or equivalent
Exceptional communication and listening skills
Curiosity to help customers meet their needs and resolve concerns
Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
Digital literacy across smartphones, tablets, laptops, headsets, and other devices
Flexibility, resiliency, and a positive attitude in challenging situations
Passion for resolving customers’ unspoken needs through consultative advice
Ability to work independently and as part of a team
Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
Flexibility to work Monday to Sunday, 7am–12am, with various start times
Candidates with relevant financial or service-industry experience preferred

Benefits

Comp & perks

12 weeks full-time paid training
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development and online learning platform
Mentoring programs
Reward and recognition programs
Variable compensation
Flexible work arrangements
Accessibility accommodations during the interview process