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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of communications disciplines and media channels, with a strong ability to develop and execute strategic communications strategies that support organizational objectives. Proven experience in managing budgets, leading cross-functional teams, and advising senior leadership on communications tactics and strategies.
Highest-signal resume keywords
Strategic Communications AdvisorPublic Relations Campaign DevelopmentBudget ManagementCross-Functional Team LeadershipStakeholder Engagement Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Communications Strategy DevelopmentMedia RelationsData Analysis MethodsProject ManagementDigital Content StrategyRisk Management KnowledgeAnalytical Software ToolsPerformance ManagementOrganizational Change CommunicationNegotiation Skills
Soft Skills
MentoringCoachingProblem-SolvingSound JudgmentCollaboration
Tools & Technologies
MS OfficeDigital Communication ChannelsSocial Media PlatformsVideo Production ToolsPhotography Tools
Certifications & Qualifications
Undergraduate DegreeRelevant Professional Certifications
Industry Keywords
Consumer LendingFinancial ServicesBanking IndustryLending ProductsResidential Mortgage LendingAuto FinanceConsumer CreditPublic Relations AgenciesRegulatory EnvironmentMarket Trends
About the role
Key responsibilities & impact- Serve as a strategic communications advisor to leaders across Consumer Lending
- Develop and execute communications strategies supporting growth objectives, colleague engagement, organizational effectiveness, customer-focused innovation, and TD’s reputation
- Partner with Corporate and Public Affairs, Marketing, Legal, Compliance, Risk, Government Affairs, Human Resources and business teams
- Manage multiple communications projects, programs and initiatives of moderate scope and complexity
- Lead cross-functional teams and independently manage end-to-end functional programs
- Advise business partners and leadership teams on communications strategies and tactics
- Develop and manage internal and external strategic and tactical communications for senior management
- Coordinate, prioritize and distribute communications across appropriate delivery channels
- Establish communication standards for internal and external channels and mediums
- Develop, manage and evaluate communication vehicles and delivery channels
- Prepare and manage project communication budgets
- Manage projects from scoping and briefing through launch and fulfillment
- Communicate project progress and escalate changes in content, budget, direction, timeline or status
- Create or manage digital and social content strategies across multiple channels
- Develop proactive public relations campaigns and provide strategic media counsel
- Act as a bank spokesperson when appropriate
- Counsel executives on sensitive reputational issues
- Use video, photography, interactive digital features and infographics to tell TD’s stories
- Manage project budgets, billings, forecasts and production efficiencies
- Conduct internal and external research and meaningful functional or enterprise-level analysis
- Monitor service and productivity and implement process improvements
- Maintain relationships across business lines and corporate/control functions
- Monitor emerging issues, trends and regulatory requirements
- Participate in team development, mentoring, knowledge transfer and cross-training
- Support a positive, diverse and equitable work environment
Requirements
What you’ll need- Undergraduate degree or relevant professional certifications, designations, or equivalent required
- 7+ years relevant experience
- Advanced knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, supported lines of business, banking industry, and customers supported
- Knowledge of current and emerging competitor and market trends
- Knowledge of risk management environment, standards and regulations
- Ability to manage a budget within budget constraints
- Ability to contribute to strategic direction and advise senior leadership
- Skill in mentoring, coaching and performance management
- Ability to lead, plan, implement and evaluate program/project activities
- Sound judgment and decision-making ability
- Negotiation, problem-solving and communication skills
- Ability to work collaboratively and independently
- Analytical software tools, data analysis methods and reporting techniques
- Proficiency with computer applications including MS Office
- Ability to organize and prioritize work while meeting multiple deadlines
- Ability to handle confidential information with discretion
- Preferred: financial services, lending, consumer banking, mortgage, auto finance or consumer credit experience
- Preferred: experience developing communications strategies for complex business initiatives and organizational change
- Preferred: experience supporting executive visibility, thought leadership and leadership communications
- Preferred: experience pitching media and developing reporter relationships
- Preferred: experience working with or managing public relations agencies
- Preferred: knowledge of lending products, residential mortgage lending, auto finance, consumer credit or dealer finance
- Preferred: experience navigating communications within highly regulated environments
- Strong understanding of executive communications, employee communications and stakeholder engagement strategies
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including potential cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Equal opportunity employer