Credit Card Representative

. Assist inbound callers with account inquiries .

Posted 9/21/2026full-timeLondon • CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication and listening skills while providing consultative advice to customers. Capable of navigating multiple computer systems and applications efficiently, ensuring compliance with regulatory guidelines and delivering outstanding customer service.

Highest-signal resume keywords

Exceptional Communication SkillsCustomer Service ExcellenceDigital LiteracyRegulatory ComplianceMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsFlexibilityResiliencyPositive AttitudeTeam Collaboration

Tools & Technologies

SmartphonesTabletsLaptopsHeadsets

Industry Keywords

Customer ExperienceFinancial ServicesCompliance GuidelinesAccount InquiriesService Industry Experience

About the role

Key responsibilities & impact

Assist inbound callers with account inquiries
Resolve customer issues by providing advice and recommending TD products or services
Deliver outstanding customer service and trusted support for banking needs
Resolve customer inquiries at the first point of contact
Meet customer experience, advice, quality, compliance, and productivity targets
Participate in ongoing training and coaching
Complete 12 weeks of mandatory full-time paid training onsite in London
Work primarily offsite from a secure private workspace after training
Attend in-person team events and experiences at a TD location

Requirements

What you’ll need

High School Diploma or equivalent
Exceptional communication and listening skills
Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
Digital literacy across smartphones, tablets, laptops, headsets, and other devices
Flexibility, resiliency, and a positive attitude when responding to challenging situations
Passion to assist customers by offering consultative advice
Ability to work independently and as part of a team
Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
Flexibility to work Monday to Sunday, 7:00am–12:00am, with various start times
Relevant financial or service-industry experience is preferred

Benefits

Comp & perks

12 weeks full-time paid training
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development opportunities
Reward and recognition programs
Mentoring programs
Online learning platform
Flexible hybrid work arrangement after training
Accessibility accommodations during the interview process