FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Associate
TD. Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer experience skills and the ability to process financial transactions accurately while adhering to industry regulations. Proficient in MS Office and capable of managing multiple tasks and priorities effectively.
Highest-signal resume keywords
Customer Experience SkillsFinancial Transaction ProcessingMS Office ProficiencyOrganizational SkillsEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Transaction ProcessingMS OfficeData EntryTime ManagementOperational Improvement
Soft Skills
Customer Relationship BuildingInitiativeDetail OrientationAdaptabilityTeam Collaboration
Industry Keywords
Banking SolutionsStandard Operating ProceduresCode of ConductEthicsCustomer Needs Assessment
About the role
Key responsibilities & impact- Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics
- Understand and determine customer needs and recommend suitable banking solutions
- Respond to and resolve customer concerns using standard procedures and escalate non-standard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and promptly
- Connect personally with customers to advise them clearly on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Keep coworkers updated on routine activities
- Deliver quality customer experiences and recommend operational improvements
- Build relationships with existing and prospective TD customers and refer them to appropriate team members or internal Bank partners
Requirements
What you’ll need- High School diploma and/or 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- Ability to exercise initiative and be accurate and detail oriented
- Ability to handle several tasks and changing priorities
- Established customer experience skills
- Ability to communicate verbally and in writing with different people in a calm, courteous, and effective manner
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support during the interview process