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Customer Experience Associate
TD. Process financial transactions including deposits, withdrawals, and bill payments according to standardized procedures, industry regulations, and TD's Code of Conduct and Ethics .
About the role
Key responsibilities & impact- Process financial transactions including deposits, withdrawals, and bill payments according to standardized procedures, industry regulations, and TD's Code of Conduct and Ethics
- Understand and determine customer needs and recommend suitable banking solutions
- Handle confidential matters with discretion
- Respond to and resolve customer concerns using standard procedures
- Escalate non-standard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and promptly
- Advise customers clearly on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Keep coworkers updated on routine activities
- Deliver quality customer experiences
- Recommend operational improvements to support operational excellence
Requirements
What you’ll need- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
- Ability to exercise initiative and be accurate and detail oriented
- Ability to handle several tasks and changing priorities
- Established customer experience skills
- Ability to communicate verbally and in writing with different people in a calm, courteous, and effective manner
Benefits
Comp & perks- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews