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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account and credit administration, delivering exceptional customer service while ensuring compliance with banking regulations and operational risk management. Capable of facilitating customer requests and cross-selling banking products effectively.
Highest-signal resume keywords
Account Administration ExpertiseCredit Administration KnowledgeCustomer Service SkillsRegulatory Compliance UnderstandingCross-Selling Banking Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ApplicationsFinancial StatementsAccounts Receivable ManagementDocumentation ManagementCustomer Reporting
Soft Skills
Sound JudgementEffective CommunicationTeamworkProblem-SolvingCoaching
Industry Keywords
Banking ProductsOperational RiskProcess PolicyIndustry Codes of ConductCompliance Attestations
About the role
Key responsibilities & impact- Support Relationship Managers/Analysts and Account Managers with customers’ day-to-day needs and onboarding
- Deliver legendary customer service and support profitable business growth
- Facilitate customer requests through internal partners and ensure follow-up
- Act as first point of contact for administrative questions, concerns, and credit administration matters
- Identify, recommend, introduce, and refer appropriate banking partners and products
- Support internal projects and assess impacts on customers’ businesses
- Assist with credit applications, funding requests, documentation, financial statements, and accounts receivable lists
- Upload customer reports and documentation into appropriate systems
- Cross-sell products and services and refer customers to business partners
- Facilitate investment requests
- Prepare reminder, follow-up, and default letters
- Partner with administrative support groups on credits, payments, and fund advances
- Ensure compliant operation and sale of products and services
- Participate in teamwork, knowledge transfer, training, coaching, and professional development
- Keep stakeholders informed about request status and relevant day-to-day information
- Report generally to a Lead CSO, MCC, or MCS
Requirements
What you’ll need- High school education required
- Undergraduate degree preferred
- 1+ years of related experience
- Expertise in account and credit administration activities
- Advanced skills in defined products and processes
- Knowledge of credit administration, customer service, and banking products/processes
- Sound judgement and understanding of process, policy, risk, regulatory compliance, and operational risk
- Ability to handle sensitive information and escalated matters
- Ability to complete compliance and attestations within required timelines
- Knowledge of Bank and Industry Codes of Conduct
Benefits
Comp & perks- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations
- Accessible meeting rooms and captioning for virtual interviews