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TD

French Bilingual Contact Center Representative II

TD

. Support customers through inbound and outbound calls .

Posted 10/8/2026full-timeBrossard • CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively and empathetically. Proficient in navigating digital systems and applications while maintaining a high level of professionalism and compliance.

Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceDigital LiteracyExceptional Listening SkillsBilingual Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceBanking KnowledgeCredit ExperienceMultitaskingComputer Navigation
Soft Skills
EmpathyTime ManagementDecision MakingFlexibilityResiliency
Tools & Technologies
Desktop ComputersLaptopsHeadsets
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer Life CycleComplianceProductivity Objectives

About the role

Key responsibilities & impact
  • Support customers through inbound and outbound calls
  • Provide advice to meet customers’ unique banking needs
  • Deliver friendly customer service using knowledge of TD products, services, and solutions
  • Resolve customer inquiries at the first point of contact
  • Ask questions and respond empathetically to customer concerns
  • Meet customer experience, advice, quality, compliance, and productivity objectives
  • Participate in ongoing training and coaching
  • Work primarily offsite from a secure, private workspace after in-person training and onboarding
  • Attend TD locations for in-person team events and experiences

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Previous customer service, credit experience and/or call center and banking experience are an asset
  • Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns
  • High professional manner, sound judgment, time-management, and decision-making skills
  • Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
  • Digital literacy across desktops, laptops, headsets, and other devices
  • Flexibility, resiliency, and a positive attitude when responding to challenging situations
  • Thorough knowledge of customer life cycle needs
  • Ability to work independently and as part of a team
  • Ability to provide support or service customers in a language other than French; English is required for this bilingual role

Benefits

Comp & perks
  • Competitive benefits plan
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular career, development, and performance conversations
  • Mentoring programs
  • Online learning platform
  • Training and onboarding
  • Flexible hybrid work arrangement
  • Accessibility accommodations throughout the interview process