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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of Risk and Control Frameworks, effective issue management through the full lifecycle, and strong analytical capabilities. Proven ability to lead diverse teams, manage budgets, and ensure compliance with regulatory requirements while driving strategic initiatives.
Highest-signal resume keywords
Risk Management EnvironmentIssue Management LifecycleRoot Cause AnalysesStakeholder InfluenceBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AssessmentEvidence-Based DocumentationRegulatory ComplianceData InterpretationProject CoordinationPerformance ManagementAnalytical SkillsNegotiation SkillsStrategic PlanningQuality Assurance
Soft Skills
Effective CommunicationProblem-SolvingTeam LeadershipRelationship BuildingSound Judgment
Tools & Technologies
ServiceNowSharePointMS Office
Industry Keywords
Fraud OperationsFinancial ServicesAudit ProcessesCompliance StandardsMarket Trends
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Coordinate assigned issues through discovery, issue determination, development, remediation planning, governance approval, and transition to implementation
- Facilitate discussions with business, Risk, Compliance, 2LOD, and other stakeholders
- Assess risks and control gaps and drive timely issue decisions
- Develop evidence-based issue documentation, risk assessments, root cause analyses, and remediation plans
- Establish remediation activities, ownership, milestones, timelines, and evidence requirements
- Coordinate stakeholder review, challenge, and governance approvals
- Prepare issues and plans for senior leadership decision-making
- Maintain issue information in ServiceNow, SharePoint, and Issue Management documentation
- Monitor SLAs, dependencies, and emerging roadblocks
- Identify and escalate risks or barriers affecting issue development, planning, or approval
- Improve Issue Management quality, consistency, efficiency, and rework reduction
- Hire, develop, coach, and manage a large, diverse Fraud Operations team
- Set team goals, objectives, performance expectations, and compensation decisions
- Manage employee performance, disciplinary actions, workforce planning, and resource allocation
- Act as the highest team escalation point and provide direction on complex issues
- Manage Fraud professionals providing operational support to partners
- Lead operational special initiatives such as onboarding and quality assurance
- Serve as liaison and subject matter expert for partners and external groups
- Monitor service and control standards against business and department objectives
- Resolve complex or escalated operational problems
- Contribute to business plans, budgets, strategies, and cross-functional enterprise initiatives
- Ensure compliance with internal, external, and regulatory requirements
- Report and escalate issues according to risk profile
- Keep current with emerging issues, trends, and regulatory requirements
Requirements
What you’ll need- Undergraduate degree required
- 7+ years relevant experience
- Advanced knowledge of business goals/objectives and related policies, programs, processes, and systems
- Knowledge of current and emerging competitor and market trends
- Ability to contribute to strategic direction and advise senior leadership
- Experience preparing and managing budgets and resource allocation
- Advanced ability to lead, plan, implement, and evaluate program/project activities
- Effective negotiation, problem-solving, and communication skills
- Knowledge of risk management environment, standards, and regulations
- Skills in mentoring, coaching, and performance management
- Sound judgment in decision-making
- Effective oral and written communication
- Ability to work collaboratively and build relationships across teams and functions
- Proficiency using software tools, methods, techniques, and MS Office
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Ability to work independently and as part of a team
- Ability to handle confidential information with discretion
- Experience managing issues through the full Issue Management Lifecycle
- Strong understanding of Risk and Control Frameworks
- Experience conducting and leading Root Cause Analyses
- Cross-functional collaboration and stakeholder influence across business, compliance, risk, operations, audit, legal, and technology teams
- Strong analytical and critical-thinking capabilities
- Experience leading and coordinating projects and strategic initiatives
- Knowledge of regulatory expectations, audit processes, and financial-services risk management practices
- Ability to translate complex issues into executive-ready documentation
- Strong data interpretation, reporting, and presentation skills
- Exceptional written and verbal communication skills
- Demonstrated executive presence
- Strong organizational and workload-management skills
- Ability to build relationships and drive accountability across diverse stakeholder groups
- Self-motivated, detail-oriented, sound judgment, and ability to operate with limited supervision
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Flexible work arrangements indicated by remote work designation
- Domestic travel opportunities