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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of retail banking operations, internal controls, and risk management frameworks while effectively leading teams to establish and oversee compliance and governance practices across a large network of financial centers.
Highest-signal resume keywords
Internal Controls ManagementOperational Risk ManagementRegulatory ComplianceFraud PreventionTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk Management FrameworksControl Testing MethodologiesControl Performance ReportingRoot Cause AnalysisGovernance PracticesAudit Findings RemediationKey Risk IndicatorsBranch ProcessesFraud Prevention ControlsOperational Excellence Programs
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsExecutive Presentation SkillsInfluencing Stakeholders
Tools & Technologies
Risk Management ToolsGovernance ToolsReporting Tools
Certifications & Qualifications
CRCMCAMSCISACIACRMA
Industry Keywords
Retail BankingFinancial ServicesComplianceAuditOperational RiskControl GapsRisk AssessmentGovernance RoutinesBranch Control StandardsPerformance Management
About the role
Key responsibilities & impact- Lead the Retail Distribution Internal Quality Controls function for the U.S. retail network
- Establish and oversee the control environment across financial centers
- Develop and execute the network internal controls strategy aligned to enterprise risk appetite
- Strengthen risk management practices, reduce operational losses and fraud exposure, and drive sustainable regulatory compliance
- Partner with Retail Distribution, Compliance, Risk Management, and Audit to identify, assess, monitor, and remediate control gaps
- Provide independent challenge, governance, and oversight to support business objectives and protect the Bank, clients, and reputation
- Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions
- Lead and oversee the internal controls framework across approximately 1,100 locations
- Establish branch control standards, policies, and procedures
- Maintain the branch control framework, risk taxonomy, and governance routines
- Escalate control matters and drive effective resolution
- Oversee control effectiveness across all locations and ensure identified risks are remediated
- Identify, assess, monitor, and mitigate risks across locations
- Ensure financial center adherence to regulations, policies, standards, and procedures
- Review high-risk transactions and eliminate fraud
- Own branch audit issues and remediation
Requirements
What you’ll need- Undergraduate degree or equivalent work experience required
- 12+ years of progressive experience in banking, operational risk management, internal controls, compliance, audit, retail banking operations, or related financial services disciplines
- 7+ years of leadership experience managing teams and enterprise-scale control, risk, compliance, or operational excellence programs
- Extensive knowledge of retail banking operations, branch processes, fraud prevention controls, regulatory requirements, and risk management frameworks
- Demonstrated experience designing, implementing, and governing internal control frameworks across geographically dispersed operations
- Proven success identifying and remediating control weaknesses, audit findings, regulatory issues, and operational risks
- Experience partnering with internal audit, compliance, legal, enterprise risk, and business leaders to drive sustainable control outcomes
- Strong understanding of operational risk principles, issue management, root cause analysis, governance, and remediation practices
- Experience establishing key risk indicators, control testing methodologies, and control performance reporting
- Demonstrated ability to influence executive stakeholders, provide effective challenge, and drive accountability without direct authority
- Strong analytical, problem-solving, communication, and executive presentation skills
- Proficiency with risk, controls, governance, and reporting tools used in financial services environments
- Bachelor's degree in Business Administration, Finance, Accounting, Risk Management, Economics, or related field preferred
- Advanced degree such as MBA or Master's in Finance, Risk Management, or related discipline preferred
- Professional certifications such as CRCM, CAMS, CISA, CIA, or CRMA are an asset
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support for applicants with disabilities