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TD

HR Advice Specialist – Intake, Triage & Adjudication

TD

. Lead complex, high-risk case management and investigations end-to-end, including discipline approaches and employment decisions .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $72,280 - $108,160 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Employee Relations and Risk Management while effectively managing complex case investigations and providing strategic advice to HR and business partners. Strong communication and influencing skills are essential for building relationships and promoting a positive workplace culture.

Highest-signal resume keywords
Employee Relations ExpertiseRisk Management KnowledgeTechnical HR ExpertiseExcellent Written And Verbal Communication SkillsStakeholder Partnership And Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case ManagementInvestigationsRisk Mitigation ToolsData AnalysisDocumentation ManagementProcess ImprovementField InterviewsSite VisitsHR PoliciesCode Of Conduct
Soft Skills
High AccountabilitySound JudgmentDecision-Making AbilitiesInfluencing AbilitiesTeamwork And Cooperation
Tools & Technologies
Case Management DatabaseStandard Office Equipment
Industry Keywords
Employee ExperienceWhistleblower MattersRespect In The WorkplaceInclusive Workplace CultureContinuous Learning

About the role

Key responsibilities & impact
  • Lead complex, high-risk case management and investigations end-to-end, including discipline approaches and employment decisions
  • Provide specialized advice and support to HR and business/corporate partners on high-risk and sensitive HR/employment matters
  • Partner with people managers, employees, HR Shared Services, HR Advice/Business Partners, Employee Relations/HR CoEs, Legal, and Global Security & Investigations
  • Collect and analyze relevant information, evaluate situations, advise on complex matters, and provide strategies, options, and risk assessments
  • Resolve issues within authority and escalate issues or seek expertise when appropriate
  • Conduct field interviews, site visits, and information sessions; scan the internal employee environment for issues and risks
  • Build trusted relationships and act as a partner to the business on employee relations matters
  • Handle investigations involving Code of Conduct breaches, Respect in the Workplace, and Whistleblower matters
  • Support People Managers in monitoring employee experience and engagement through HR visits, employee insight/In Touch sessions, and focus groups
  • Use risk mitigation tools to support the business within TD's acceptable employment risk profile
  • Provide management information on trends, issues, and opportunities; monitor the case management database and contribute to executive reporting
  • Identify and escalate issues with broad corporate implications or risks
  • Maintain accurate documentation, manage outstanding issues, and ensure timely resolution
  • Maintain knowledge of operating procedures, levels of authority, and standard operating procedures
  • Ensure case files are entered into the database promptly
  • Identify process improvement and efficiency opportunities
  • Promote teamwork, teambuilding, and continuous learning
  • Support customer service strategy and improve partner/customer experience
  • Contribute to an inclusive workplace culture and positive team environment
  • May provide leadership, training, and guidance to team members
  • Communicate project and issue status to the team and share knowledge

Requirements

What you’ll need
  • Bachelor's degree preferred
  • High accountability, sound judgment, and decision-making abilities
  • Ability to navigate and leverage internal relationships and functional areas across the organization
  • Strong influencing abilities with colleagues, business partners, key stakeholders, and business leaders
  • Ability to prioritize
  • Excellent time management
  • Excellent written and verbal communication skills
  • Ownership of results and recommendations
  • Listening, understanding, and responding skills
  • Information-seeking and probing skills
  • Stakeholder partnership and relationship management
  • Ability to influence and resolve issues collaboratively
  • Understanding of the business and its goals and objectives
  • Technical HR expertise
  • Employee Relations expertise
  • Risk Management knowledge
  • Adaptability and flexibility
  • Teamwork and cooperation
  • Ability to perform sedentary work, multiple tasks, operate standard office equipment, concentrate for long periods, and read, write, and comprehend instructions
  • Occasional domestic travel; no international travel

Benefits

Comp & perks
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
  • Banking benefits and discounts
  • Career development
  • Reward and recognition
  • Regular career, development, and performance conversations
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards