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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex leave accommodation cases under the ADA, ensuring compliance with relevant laws and organizational policies. Proficient in stakeholder engagement, data analysis, and developing training materials to enhance HR processes and support organizational objectives.
Highest-signal resume keywords
ADA Case ManagementRisk Management StandardsData Analysis MethodsServiceNow Case ManagementWorkday HRIS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave Accommodation ManagementCompliance AnalysisData AnalysisProject ManagementDocumentation Review
Soft Skills
Excellent Communication SkillsInfluencing Without AuthorityCollaborative Relationship BuildingSound JudgementConfidential Information Handling
Tools & Technologies
MS Office SuiteServiceNowWorkday
Industry Keywords
ADAPWFAFMLAAbsence ManagementHR Policies
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage complex leave accommodation cases under the ADA
- Ensure compliance with federal, state and local law and organizational policies
- Review medical and other documentation and engage in the interactive process
- Coordinate with internal and external stakeholders
- Manage end-to-end casework, including intake, assessment, documentation, implementation and closure
- Provide subject matter expertise and guidance to employees and people managers
- Execute effective process workflows and ensure confidentiality and regulatory compliance
- Handle complex transactions and maintain relationships with internal and external partners
- Provide specialized HR advice and support to management, leadership and teams
- Represent HR specialization areas in projects and initiatives, including identifying, designing and testing HR solutions
- Monitor legal and regulatory requirements and consult with HR policy/process owners
- Manage stakeholder relationships and integrated implementation of HR policies, processes and procedures
- Analyze and assess HR policies and processes and contribute to continuous enhancement
- Develop and implement training materials, reports, presentations and procedures
- Conduct research, data analysis and investigations; make recommendations and assess program effectiveness
- Identify risks, issues, trends and gaps and escalate high-risk activities
- Support plan and program administration partners
- Participate in cross-functional initiatives, knowledge transfer, training, coaching and team development
Requirements
What you’ll need- Undergraduate degree
- 5+ years of relevant experience
- Excellent written and verbal communication skills
- Advanced MS Office knowledge, particularly Word, Excel and PowerPoint
- Strong analytical and research abilities, including data analysis methods and reporting techniques
- Strong understanding of risk management environment, standards and regulations
- Knowledge of project/program management, planning and implementation
- Ability to influence without authority
- Ability to exercise sound judgement in making decisions
- Ability to work collaboratively and build relationships
- Ability to handle confidential information with discretion
- Subject matter expertise in the US absence space, including leave, disability and time off
- 5+ years of experience managing complex ADA cases in a corporate or large organizational environment
- In-depth knowledge of ADA, PWFA, FMLA, and state-specific accommodation laws, with proven ability to ensure compliance and reduce organizational risk
- Proficiency in ServiceNow case management
- Experience using Workday HRIS