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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities with a focus on compliance, risk management, and team leadership. Proven ability to develop and implement policies, manage performance, and drive strategic initiatives within the financial services sector.
Highest-signal resume keywords
Operational Management ExperienceLeadership And Mentoring SkillsRisk And Control FrameworksIssue Management LifecycleRegulatory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance ManagementPolicy DevelopmentRoot Cause AnalysisData InterpretationProject CoordinationCompliance OversightAudit ProcessesRisk Management PracticesKYC OversightConflict Resolution
Soft Skills
Strong Communication SkillsAnalytical ThinkingOrganizational ManagementCollaboration SkillsSelf-Motivated
Industry Keywords
Banking RulesFraud PreventionInsider Threat ManagementFinancial ServicesCorporate StandardsGovernance PracticesStrategic PlanningPerformance StandardsCompliance IssuesOperational Goals
About the role
Key responsibilities & impact- Support fraud prevention, insider threat management, and Know Your Customer (KYC) oversight
- Lead and coordinate remediation of compliance issues and corrective action plans
- Partner with business lines and second-line-of-defense teams to drive accountability and return to compliance
- Manage a departmental unit within the Collection/Fraud Operations group
- Manage supervisors and teams of exempt and non-exempt employees
- Provide leadership, mentoring, and coaching through subordinate supervisory employees
- Establish goals and objectives for regular operations and special projects
- Develop plans to manage operational performance and achieve short- and long-term goals
- Oversee completion of goals, objectives, and deadlines
- Research and resolve issues spanning multiple operational and company areas
- Delegate tasks and authority to improve performance, responsiveness, and efficiency
- Monitor progress toward goals and project completion
- Manage operational communications between internal and external units
- Develop policy or procedure changes to improve communications
- Lead and develop staff; provide guidance on staffing, appraisals, salary recommendations, promotions, and terminations
- Evaluate policies and recommend and implement approved improvements
- Participate in bank conversions, including project plan maintenance, task completion, and migration of functions
- Ensure compliance with applicable state and federal regulations, risk management requirements, and corporate standards
- Support satisfactory audits and examinations
- Develop and implement strategic plans and provide leadership and corporate vision
- Implement unit changes or reorganizations to improve operational performance and efficiency
- Assist in setting operational goals and meeting performance standards
Requirements
What you’ll need- Bachelor's degree required or experience equivalent to a Bachelor's degree
- 7+ years of related experience
- Operational management experience specific to the section of operations managed
- In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed
- Strong leadership, delegation, coaching, and mentoring skills
- Excellent problem/conflict resolution skills
- Excellent written and verbal communication skills
- In-depth knowledge of relevant banking rules and policies
- Ability to balance competing priorities and make sound decisions within and outside established policy
- Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment
- Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure
- Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices
- Proven ability to conduct and lead Root Cause Analyses
- Cross-functional collaboration skills across business, compliance, risk, operations, audit, legal, and technology teams
- Strong analytical and critical thinking capabilities
- Experience leading and coordinating projects and strategic initiatives
- Working knowledge of regulatory expectations, audit processes, and risk management practices within financial services
- Ability to translate complex issues into clear, concise, executive-ready documentation
- Strong data interpretation, reporting, and presentation skills
- Demonstrated executive presence
- Strong organizational management skills
- Ability to build relationships, foster collaboration, and drive accountability
- Self-motivated, detail-oriented professional with sound judgment and ability to operate independently
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Competitive benefits plan