IT Operations Analyst II – Host Operations

. Provide frontline support and monitoring of the bank’s critical batch environment .

Posted 9/17/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$52,700 - CA$74,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, monitoring tools, and change management within a 24/7 service availability environment. Proficient in supporting and maintaining critical banking systems, ensuring minimal impact during service outages.

Highest-signal resume keywords

Incident ManagementMonitoring ToolsChange ManagementIMS SupportCICS Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Batch ProcessingZ/OS Infrastructure MonitoringTesting and ReportingConfiguration ManagementSystem Installation

Soft Skills

Attention to DetailEffective CommunicationSelf-MotivatedProblem ResolutionAbility to Work in Fast-Paced Environment

Tools & Technologies

System AutomationIBM Personal CommunicationsServiceNowOmegamonControl-MSharePointTotalViewXMatters

Industry Keywords

Banking EnvironmentService Availability24/7 SupportDASDsATLs

Tech Stack

Tools & technologies

ReactServiceNow

About the role

Key responsibilities & impact

Provide frontline support and monitoring of the bank’s critical batch environment
Conduct surveillance of the banking environment
React to anomalies identified through monitoring tools
Monitor and support IMS, CICS, physical DASDs, and ATLs
Handle incident management for outages
Communicate with clients during service outages and ensure efficient resolution with minimal stakeholder impact
Notify and escalate possible or occurring issues and recommend prompt resolutions
Resolve customer and client requests
Apply change management discipline to maintain production stability
Perform testing, monitor and report results, and collaborate on problem resolution
Support installation, configuration, and upgrades of business applications and systems
Provide multi-site service availability coverage in a 24/7/365 department

Requirements

What you’ll need

Self-motivated and focused
Attention to detail
Ability to work in a fast-paced environment
Ability to work rotating 12-hour shifts, including holidays, from 7am to 7pm and 7pm to 7am
Ability to provide frontline support and monitoring in a 24/7/365 service availability department
Ability to handle incident management for outages
Ability to communicate effectively with clients during service outages
Ability to notify and escalate issues, problems, options, and recommendations promptly
Ability to provide effective change management discipline
Ability to perform testing according to test plans, monitor and report results, and collaborate on problem resolution
Ability to support installation, configuration, and upgrades of business applications and systems
Working knowledge of monitoring tools including System Automation, IBM Personal Communications, ServiceNow, Omegamon, Automated Workflow, Control-M, SharePoint, TotalView, and xMatters
Knowledge of IMS, CICS, DASDs, and ATLs
Ability to support z/OS infrastructure monitoring, z/OS batch processing, distributed environment and network monitoring, or AS/400 batch processing

Benefits

Comp & perks

Base salary
Variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations
Training programs
Online learning platform
Mentoring programs
Training and onboarding sessions
Accessibility accommodations during the interview process