FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application and system support, with a strong focus on problem resolution, client satisfaction, and effective communication. Proficient in managing technology activities and documentation while ensuring compliance with change management processes.
Highest-signal resume keywords
Application/System SupportChange ManagementTechnical CertificationIntermediate Excel ExperienceITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem IdentificationIncident ResolutionData GatheringScript DevelopmentInstallation and Configuration
Soft Skills
Client CommunicationTeam CollaborationPrioritizationMonitoring Client Satisfaction
Tools & Technologies
Microsoft OfficeCisco SystemsA+ Certification
Certifications & Qualifications
A+ CertificationMicrosoft CertificationCisco CertificationTQM CertificationITIL Certification
Industry Keywords
Technology Support EnvironmentChange ManagementProduction IssuesPost-Incident Documentation
About the role
Key responsibilities & impact- Perform work on all aspects of application/system support
- Provide day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues
- Resolve incidents while prioritizing and monitoring client satisfaction
- Act as a reference for team members or clients
- Notify and escalate potential issues/problems, options, and recommendations for prompt resolution
- Communicate project status and escalate issues to ensure project objectives are met
- Resolve client application issues
- Support installation, configuration, and upgrades of business applications/systems in coordination with stakeholders
- Develop, install, and monitor scripts to address application/system gaps and enhance the environment
- Perform problem determination, including data gathering and analysis
- Ensure post-incident and secondary documentation is accurate and complete
Requirements
What you’ll need- Associate degree with Technical Certification or work experience equivalent to Bachelor's degree
- 3+ years' experience
- A+, Microsoft, Cisco, TQM, or ITIL Certification preferred
- 1+ years' experience in change management
- 1+ years of experience coordinating low complexity technology activities/efforts/initiatives
- 2+ years of intermediate Excel experience
- 2+ years drafting highly informative communications with customers and management
- 3+ years' experience in technology support environment
- Ability to perform sedentary work continuously
- Ability to perform multiple tasks continuously
- Ability to operate standard office equipment continuously
- Ability to concentrate for long periods of time continuously
- Ability to read, write, and comprehend instructions continuously
- Ability to perform basic arithmetic continuously
- Occasional domestic travel
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Competitive benefits plan