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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYC program development and enhancement, ensuring compliance with regulatory requirements while managing complex customer cases. Proficient in data analysis, process improvement, and stakeholder communication to support operational efficiency and quality control.
Highest-signal resume keywords
KYC Program DevelopmentRegulatory ComplianceData AnalysisProcess ImprovementStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC PoliciesAML Application CoordinationData InterpretationQuality ControlOperational ReportingRisk ManagementFraud InvestigationCustomer Lifecycle ReviewProcess and Capacity ManagementInformation Fluency
Soft Skills
Problem SolvingJudgment ApplicationConfidential Information HandlingWorkload ManagementTeam Collaboration
Industry Keywords
Financial ServicesAnti-Money LaunderingSanctions ScreeningRegulatory GuidelinesStakeholder EngagementOperational IssuesBusiness Process ImprovementsHigh-Risk TransactionsAudit PreparednessPerformance Development
About the role
Key responsibilities & impact- Provide analytical, research, and assessment support for the development and enhancement of enterprise KYC programs and processes
- Interact with key stakeholders and third-party service providers to deliver KYC programs satisfying regulatory requirements
- Handle complex customers and high-visibility cases
- Provide subject matter expertise and perform quality control on work products
- Perform advanced or high-visibility job functions in accordance with policies, standards, procedures, and job aids
- Ensure work products are fit for purpose and audit- and regulator-ready
- Suggest process improvements to increase efficiency, accuracy, and quality
- Independently perform activities end to end
- Troubleshoot and resolve ongoing business and operational issues
- Interpret and administer policies and implement business process improvements
- Maintain KYC files, data, and documents in line with KYC policies, standards, and service-level agreements
- Review customers throughout the customer lifecycle
- Prepare records, data, and reviews for auditors and regulators
- Provide KYC research, evaluation, operational, reporting, and analytical support
- Prepare summaries, communications, reports, and presentations for management, regulators, and stakeholders
- Escalate potential issues or concerns to management
- Analyze data and draw conclusions for program health reporting
- Analyze emerging regulatory and reporting trends and recommend KYC Operations enhancements
- Identify matters requiring additional review or escalation and liaise with appropriate staff
- Coordinate tracking and reporting of KYC Operations initiatives and programs
- Assist in reviewing and updating higher-risk customer information
- Manage workload, correspondence, confidential information, risks, and escalations
- Coordinate with FCRM and compliance partners on AML application
- Participate in team activities, knowledge transfer, cross-training, and performance development
- Keep current on business trends, tools, and techniques
- Keep stakeholders informed about project and activity status
- Assist colleagues and provide training, coaching, or guidance as appropriate
- Act as a brand champion for TD internally and externally
Requirements
What you’ll need- Undergraduate Degree or equivalent professional work experience
- 2+ years of direct experience in financial services or similar industries, including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners
- Or 6+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML
- Or, for an internal candidate, a proven track record of excellence through metrics or manager discretion
- Advanced understanding of products and services, processes, procedures, systems, and concepts within the specialty and related integration points
- Ability to manage ambiguity and apply judgment to identify, troubleshoot, and resolve business and operational issues
- Ability to interpret and administer policies and implement business process improvements
- Ability to make process and capacity management decisions
- Ability to prioritize and manage workload within KYC Ops requirements and TD's risk appetite
- Ability to handle confidential information with discretion
- Ability to identify and manage risks and escalate non-standard, high-risk transactions or activities
- Ability to adhere to internal policies, procedures, and applicable regulatory guidelines
- Ability to coordinate with FCRM and compliance partners in applying AML
- Ability to read, write, and comprehend instructions
- Ability to perform basic arithmetic
- Ability to perform sedentary work and operate standard office equipment
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Equal opportunity workplace
- Applicant disability accommodations