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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in instructional design methodologies, adult learning principles, and the development of engaging learning experiences across various modalities. Proficient in creating learning objectives, assessments, and digital learning assets while ensuring quality and accessibility.
Highest-signal resume keywords
Instructional Design MethodologiesAdult Learning PrinciplesLearning Experience DesignDigital Learning DevelopmentBilingualism in English and French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ADDIESAMDesign ThinkingStoryboardingLearning PathwaysAssessment DesignDigital Learning AssetsMicrolearningSimulation DevelopmentContent Simplification
Soft Skills
Attention to DetailRelationship ManagementCollaboration SkillsPlanning and Organizational SkillsAbility to Work Independently
Tools & Technologies
Learning-Authoring ToolsContent-Development ToolsCollaboration ToolsMultimedia ToolsLearning Measurement Tools
Certifications & Qualifications
Certification in Instructional DesignCertification in Adult LearningCertification in Learning Experience DesignCertification in AccessibilityCertification in Digital Learning Development
Industry Keywords
Financial ServicesRegulated EnvironmentsContact CentresOperational LearningTransformation Initiatives
About the role
Key responsibilities & impact- Translate approved business and learning requirements into practical, engaging, accessible, and performance-focused learning experiences
- Develop learning journeys, curricula, courses, simulations, assessments, facilitator materials, performance-support tools, and reinforcement resources
- Work with business subject-matter experts, change management, learning operations, learning technology partners, facilitators, and other partners
- Design end-to-end learning experiences supporting development, transformation initiatives, role readiness, capability uplift, and sustainment
- Apply instructional design methodologies, adult learning principles, and learner-experience practices
- Create learning objectives, design documents, storyboards, course outlines, learning pathways, prototypes, and development plans
- Select learning methods based on outcomes, audience, complexity, risk, scale, and speed to proficiency
- Incorporate practice, feedback, reflection, assessment, coaching, and on-the-job application
- Design and develop digital, microlearning, virtual, instructor-led, workshop, scenario, simulation, assessment, job-aid, facilitator-guide, coaching, and reinforcement assets
- Translate complex policies, processes, products, systems, and business requirements into clear learner content
- Write scripts, instructions, scenarios, examples, activities, and assessment questions
- Partner with multimedia and learning technology resources to develop video, audio, interactive, and visual learning experiences
- Adapt content for roles, proficiency levels, channels, languages, and operating environments
- Conduct quality reviews and validate content with subject-matter experts and risk, compliance, or governance partners
- Test learning materials and resolve design, content, navigation, or usability issues
- Facilitate design discussions and communicate decisions, progress, dependencies, risks, and approvals
- Prepare implementation-ready learning packages and support pilots, train-the-trainer activities, facilitator preparation, and launches
- Monitor learner and stakeholder feedback and recommend adjustments
- Design assessments and feedback mechanisms to measure knowledge, skill application, confidence, and readiness
- Maintain learning assets, inventory, status, ownership, review dates, and lifecycle management
- Contribute to continuous improvement of instructional design standards and reusable templates
Requirements
What you’ll need- Three or more years of experience in instructional design, learning experience design, adult education, digital learning development, or a related field
- Experience designing and developing learning solutions for a complex business or operational environment
- Knowledge of instructional design methodologies including ADDIE, SAM, Design Thinking, backward design, and rapid-development approaches
- Understanding of adult learning principles, learner engagement, knowledge retention, skills practice, assessment, reinforcement, and performance support
- Experience translating business requirements and subject-matter expertise into learning objectives and practical learning experiences
- Ability to develop storyboards, learning pathways, courses, facilitator materials, assessments, job aids, simulations, and digital learning assets
- Experience designing across self-directed, virtual, instructor-led, video, microlearning, practice-based, and on-the-job modalities
- Strong writing, editing, visual communication, and information-design skills
- Ability to simplify complex or technical information without compromising accuracy
- Attention to detail and commitment to quality, accessibility, consistency, and learner experience
- Relationship-management and collaboration skills
- Planning and organizational skills, including coordinating multiple deliverables and deadlines
- Ability to work independently within an established strategy and escalate material decisions, risks, and trade-offs
- Comfort working with evolving requirements, competing priorities, and transformation activity
- Working knowledge of learning measurement and evaluation practices
- Experience using learning-authoring, content-development, collaboration, and multimedia tools is preferred
- Experience in financial services, regulated environments, contact centres, or large-scale operational learning is an asset
- Bilingualism in English and French is an asset
- Post-secondary education in instructional design, adult education, learning and development, educational technology, communications, or a related discipline is required
- Certification or formal training in instructional design, adult learning, learning experience design, accessibility, or digital learning development is an asset
- Commitment to continuous learning and maintaining current knowledge of instructional design practices, learning technology, accessibility, and emerging learning methods
- For Quebec: proficiency in a language other than French is required to support or work with employees or colleagues needing services in a language other than French
Benefits
Comp & perks- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and a competitive benefits plan
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews