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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Residential Mortgage and Consumer Lending processes, ensuring compliance with regulations such as Dodd-Frank, RESPA, and anti-money-laundering policies. Capable of providing guidance and support to team members while effectively managing operational requests and regulatory disclosures.
Highest-signal resume keywords
Regulatory ComplianceLoan ProcessingProblem ResolutionWritten And Verbal CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingRegulatory ComplianceTitle ExperienceUnderwriting ExperienceBasic Arithmetic
Soft Skills
Strong Planning SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Documentation SoftwareStandard Office Equipment
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
RESPAMDIADodd-FrankFair LendingKnow Your CustomerBank Secrecy ActAnti-Money-Laundering
About the role
Key responsibilities & impact- Perform support functions for Loan Processors in Residential Mortgage and Consumer Lending
- Handle requests from operations and business partners, including regulatory disclosures
- Work daily and multi-daily reports
- Act as a subject matter expert and first level of escalation
- Check and verify files, work, and information submitted by others
- Ensure reviewed materials are accurate and complete
- Order and review flood, title, and/or insurance information
- Order and/or review credit reports and verify Borrower identity
- Make higher-level decisions, research regulatory guidelines, and make recommendations
- Assist less experienced staff with problem resolution and provide guidance on regulations
- Assist the manager with requests as needed
- Assist in testing new systems, system enhancements, and documentation software
- Follow up on unresolved issues to ensure resolution
- Provide feedback to lending operations and business partners regarding regulatory guidelines, including RESPA and MDIA
- Ensure work complies with applicable laws, regulations, and guidelines, including Dodd-Frank, RESPA, Fair Lending, Know Your Customer, Bank Secrecy Act, and anti-money-laundering policies
- Take primary action and escalate files with concerns to supervisors or appropriate departments, with analysis and recommendations for next steps
- Contact customers, third-party vendors, or employees to exchange or verify information or provide feedback
Requirements
What you’ll need- High School Diploma or GED
- 2-3 years related experience required
- Knowledge of Company policy and applicable regulations
- Demonstrated ability to apply standardized sets of parameters to specific problems or files in order to facilitate resolution
- Strong planning and organizational skills
- Ability to prioritize activities based on business objectives
- Strong written and verbal communication skills
- Ability to research and uncover questionable information in reviewed work
- Ability to resolve problems efficiently and tactfully with minimal coaching or direction
- Title experience preferred
- Processing experience preferred
- Underwriting experience preferred
- Must be able to commute into one of the following office locations: Mt Laurel, NJ; Charlotte, NC; or Jacksonville, FL
- Ability to perform sedentary work and operate standard office equipment
- Ability to concentrate for long periods of time
- Ability to read, write, and comprehend instructions
- Ability to perform basic arithmetic
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development opportunities
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Reward and recognition
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Accommodation support for applicants with disabilities