FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in instructional design methodologies and adult learning principles to create effective learning solutions. Proven ability to lead end-to-end learning initiatives and collaborate with diverse stakeholders to align learning strategies with business objectives.
Highest-signal resume keywords
Instructional Design MethodologiesLearning Needs AnalysisLearning Solution DevelopmentStakeholder Relationship ManagementLearning Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ADDIESAMDesign ThinkingLearning MeasurementNeeds AssessmentContent StrategyLearning Roadmap DevelopmentPerformance Gap AssessmentLearning Asset DevelopmentCapability Development
Soft Skills
Excellent CommunicationPresentation SkillsStorytelling SkillsPlanning SkillsRelationship Building
Certifications & Qualifications
University DegreePost-Secondary Education in Adult Education
Industry Keywords
Learning & DevelopmentAdult EducationContact Centre ExperienceLearning StrategyLearning Initiatives
About the role
Key responsibilities & impact- Report to the Senior Manager, Business Management
- Design, develop, and continuously evolve learning solutions supporting the Canadian Banking Contact Centre
- Serve as the primary learning lead for the Canadian Banking Contact Centre
- Translate business priorities into practical, scalable learning solutions that accelerate colleague proficiency and performance
- Own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift
- Develop and maintain the learning roadmap aligned to business objectives and workforce priorities
- Advise leaders on learning scope, modality, and sequencing
- Develop and execute long-term learning strategies, plans, and roadmaps
- Conduct learning needs and performance gap assessments
- Diagnose root causes and recommend learning or non-learning solutions
- Apply instructional design methodologies and adult learning principles to develop learning solutions
- Establish learning design standards, tools, and practices
- Translate complex business processes into learner-centric experiences across multiple delivery modalities
- Maintain learning inventory and identify opportunities to streamline or modernize content
- Build business cases for learning development and define rollout plans
- Collaborate with HRBPs, L&D COEs, learning operations, learning technology partners, and external vendors
- Manage issues and escalations related to the learning strategy
- Coordinate learning initiatives across multiple workstreams and timelines
- Track progress, risks, and dependencies and escalate where appropriate
- Gather feedback and performance insights to improve learning solutions
- Support leader updates and communications related to learning initiatives
Requirements
What you’ll need- 5+ years of experience in Learning & Development, instructional design, adult education, or a related field
- Demonstrated expertise in instructional design methodologies (e.g., ADDIE, SAM, Design Thinking) and adult learning principles
- Proven experience designing and developing learning solutions for complex business environments
- Experience leading end-to-end learning initiatives from needs assessment through design, development, implementation, and evaluation
- Strong understanding of learning measurement, learner experience, and capability development practices
- Excellent presentation, communication, and storytelling skills
- Comfortable working in ambiguity and shifting priorities
- Ability to perform a detailed needs assessment at the organizational, team and project level
- Strong planning skills and ability to manage multiple deadlines and priorities while maintaining accuracy
- Ability to build and maintain relationships with diverse stakeholders, including executives, program support, external partners, and vendors
- University degree or equivalent experience
- Post-secondary education in Adult Education, Instructional Design, Learning & Development, or a related discipline is required
- Knowledge and experience in contact centres would be an asset
- Demonstrated commitment to continuous learning
- For Quebec roles: mastery of a language other than French to support or interact with employees or colleagues requiring services and support in a language other than French
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and a competitive benefits plan
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations throughout the interview process