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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise network services, focusing on operational excellence, financial planning, and team leadership. Proficient in driving automation and ensuring compliance while effectively communicating with stakeholders and managing service delivery.
Highest-signal resume keywords
Enterprise Network Services ManagementInfrastructure-as-Code AutomationLeadership in Team ManagementNetwork Incident ResponseServiceNow Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LANWANSD-WANRoutingSwitchingNetwork ObservabilityITSM ProcessesService GovernanceVendor ManagementSLA Management
Soft Skills
Strong CommunicationAnalytical SkillsStakeholder Management
Tools & Technologies
ArubaAristaCisco Networking TechnologiesThousandEyesNetBrainSplunkSD-WAN Platforms
Certifications & Qualifications
ITIL FoundationCCNACCNP EnterprisePMP
Industry Keywords
Service DeliveryOperational StandardsFinancial PlanningRisk ManagementCompliance Initiatives
Tech Stack
Tools & technologiesITSMPMPServiceNowSplunkSwitching
About the role
Key responsibilities & impact- Manage a service delivery team of engineers for enterprise campus and retail network services
- Drive automation and operational excellence using Infrastructure-as-Code and process automation principles
- Manage financial planning, budgets, vendor spend, operational efficiency, and total cost of ownership
- Support retail and campus openings, relocations, renovations, and network infrastructure refresh initiatives
- Partner with Network Engineering to ensure standards, architectures, and technology roadmaps are operationally supportable
- Lead lifecycle planning for network hardware, software, infrastructure, carrier services, and technical debt reduction
- Develop and maintain service delivery governance processes and operational standards
- Partner with Network Operations to ensure efficient project handoffs
- Serve as L3 escalation leader for Priority 1 and Priority 2 network incidents
- Lead cross-functional resolution efforts and executive communications during major outages
- Drive post-incident reviews, corrective actions, and problem management initiatives
- Establish goals, priorities, and performance expectations
- Manage workforce planning, talent development, and succession planning
- Serve as primary point of contact for network service delivery stakeholders
- Communicate service performance, risks, and strategic initiatives to leadership
- Represent Network Service Delivery in governance, operational, and planning forums
- Ensure documentation, support models, and operational procedures remain current
- Support audit, compliance, risk, and resiliency initiatives
Requirements
What you’ll need- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
- 8+ years of experience supporting enterprise network services and infrastructure
- 3+ years of leadership experience directly managing teams
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
- Experience managing SLAs, KPIs, service governance, vendors, and service providers
- Strong communication, analytical, and stakeholder management skills
- Experience leading major incident response and service restoration efforts
- Experience with Aruba, Arista, or Cisco networking technologies
- Experience with SD-WAN platforms and ServiceNow
- Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk
- Familiarity with network automation and infrastructure management tools
- ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews