FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSMPMPServiceNowSplunkSwitching
About the role
Key responsibilities & impact- Manage a service delivery team of engineers for enterprise campus and retail network services
- Drive automation and operational excellence using Infrastructure-as-Code and process automation principles
- Oversee financial planning, budget management, vendor spend, and operational efficiency initiatives
- Support retail and campus openings, relocations, renovations, and network infrastructure refreshes
- Partner with Network Engineering to ensure standards, architectures, and technology roadmaps are operationally supportable
- Lead lifecycle planning for network hardware, software, infrastructure, carrier services, and technical debt reduction
- Drive continuous improvement, service quality, operational efficiency, and customer satisfaction
- Develop and maintain service delivery governance processes and operational standards
- Partner with Network Operations on project handoffs
- Serve as L3 escalation leader for Priority 1 and Priority 2 network incidents
- Lead cross-functional resolution and executive communications during major outages
- Lead post-incident reviews, corrective actions, and problem management initiatives
- Establish goals, priorities, and performance expectations
- Manage workforce planning, talent development, and succession planning
- Foster accountability, collaboration, customer focus, and continuous improvement
- Communicate service performance, risks, and strategic initiatives to leadership
- Align network services with technology and business priorities
- Represent Network Service Delivery in governance, operational, and planning forums
- Ensure documentation, support models, and operational procedures remain current
- Support audit, compliance, risk, and resiliency initiatives
Requirements
What you’ll need- Undergraduate degree or Technical Certificate
- 7+ years relevant experience
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
- Experience supporting enterprise network services and infrastructure
- Leadership experience with direct management of teams
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
- Experience managing SLAs, KPIs, service governance, vendors, and service providers
- Strong communication, analytical, and stakeholder management skills
- Experience leading major incident response and service restoration efforts
- Experience in financial services, retail, or other highly distributed enterprise environments
- Experience with Aruba, Arista, or Cisco networking technologies
- Experience with SD-WAN platforms and ServiceNow
- Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk
- Familiarity with network automation and infrastructure management tools
- ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications
- Ability to perform sedentary work and operate standard office equipment continuously
- Ability to sit continuously; stand and walk occasionally
- Ability to lift/carry under 25 lbs. occasionally
- Ability to concentrate for long periods and read, write, and comprehend instructions continuously
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Occasional domestic travel