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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing business applications, including Adobe Workfront and Quickbase, while ensuring compliance with risk and regulatory requirements. Proven ability to develop strategic roadmaps, oversee budgets, and drive operational improvements through effective change management and stakeholder collaboration.
Highest-signal resume keywords
Adobe Workfront SupportQuickbase ManagementBusiness Application StrategyChange ManagementRisk and Compliance Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Application ManagementData Analysis MethodsProject ManagementBusiness TestingGovernance StandardsUser Acceptance TestingRequirements GatheringAnalytical Software ToolsAgile Delivery PracticesBudget Management
Soft Skills
Effective CommunicationAnalytical Problem-SolvingMentoring and CoachingCollaborationSound Judgment
Tools & Technologies
MS OfficeJiraConfluenceServiceNowWorkflow Platforms
Certifications & Qualifications
Business Analysis Certification
Industry Keywords
PDLC MethodologyRisk ControlsPrivacy ComplianceData Lifecycle ManagementContinuous Improvement
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide dedicated operational and business support for Adobe Workfront and Quickbase
- Manage a diverse portfolio of business application management activities as business lead and functional expert
- Develop and lead business application strategy roadmaps
- Approve and prioritize technology change deployments
- Coordinate with leaders to determine capabilities and prioritize new programs
- Establish and oversee budgets and ensure approved funds support business objectives
- Implement and oversee risk controls, privacy, legal, compliance, and regulatory requirements
- Map current and future-state processes and drive operational and continuous improvements
- Support change management and communications for application, feature, function, business rule, and process changes
- Manage risk and audit assessments, including BARA/BTRA, Basel, ORM review, and pRCSA
- Oversee SLA adherence, issue management, vendor management, user group support, and application adoption
- Own and maintain a three-year application roadmap
- Manage application strategy, delivery, performance, access, data availability and integrity, data retention, remediation alignment, priorities, plans, and communications
- Manage deployment and change initiatives for owned applications
- Own and manage application and technology budgets
- Provide business subject matter expertise for project artifacts and enterprise programs
- Ensure application compliance with risk, privacy, data lifecycle, and customer information protection requirements
- Manage access approvals and access attestations
- Review and approve project intake requests and project documentation
- Track project progress and support monthly project and executive dashboard reporting
- Build relationships with business, technology, vendor, and stakeholder groups
- Communicate planned system outages to business partners
- Lead implementation and optimization of solutions
- Mentor colleagues, support knowledge transfer, and contribute to team development
- Keep current on emerging trends and developments in the business and related tools
Requirements
What you’ll need- Undergraduate degree or technical certificate
- 7+ years of relevant experience
- Advanced knowledge of businesses and applications supported
- Knowledge of the bank's PDLC methodology, business testing, project management, change management, and governance standards
- Knowledge of function policies, procedures, and practices
- Analytical and problem-solving skills
- Knowledge of current and emerging competitor and market trends
- Skill in using analytical software tools, data analysis methods, and reporting techniques
- Skill in mentoring/coaching others
- Skill in using computer applications including MS Office
- Effective oral and written communication
- Ability to work collaboratively and independently
- Sound judgment in decision-making
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Ability to handle confidential information discreetly
- Ability to contribute to strategic direction and advise senior leadership
- Experience providing end-to-end business application support, including user support, troubleshooting, access assistance, reporting, training, and documentation
- Experience supporting Adobe Workfront, Quickbase, or comparable workflow and low-code platforms
- Experience gathering and documenting business requirements and translating them into workflow or application improvements
- Experience supporting enhancements through requirements, testing, implementation, and post-launch support
- Experience developing test scenarios and coordinating user acceptance testing
- Experience creating reports, job aids, training materials, and user guidance
- Experience supporting change management, user adoption, and continuous improvement
- Experience working with Marketing teams, technology partners, vendors, or external agencies
- Familiarity with Agile delivery practices and tools such as Jira, Confluence, or ServiceNow
- Business Analysis certification is considered an asset
- Must be authorized to work in the United States without current or future need for TD sponsorship
Benefits
Comp & perks- Variable compensation/incentive awards, including potential cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular development conversations with managers
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support for applicants with disabilities