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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage origination and management, with a strong focus on driving revenue growth, team development, and compliance with industry regulations. Proven ability to lead a team of Mortgage Loan Officers while maintaining relationships with referral sources and achieving sales goals.
Highest-signal resume keywords
Mortgage OriginationTeam ManagementSales SkillsRegulatory ComplianceNMLS Registration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan UnderwritingMortgage SystemsSales Goal DevelopmentPerformance ManagementCompliance TrainingResidential Mortgage ProductsBusiness DevelopmentExpense ManagementPIP ManagementCustomer Relationship Management
Soft Skills
Excellent Communication SkillsMotivational SkillsCompetitive NatureTeamworkCustomer Service
Certifications & Qualifications
Bachelor's DegreeNMLS RegistrationRegulation Z Eligibility
Industry Keywords
Mortgage Industry KnowledgeCRA/LMI Lending GoalsCompliance RegulationsResidential Mortgage TrendsLoan Production Management
About the role
Key responsibilities & impact- Manage loan production for a defined team of Mortgage Loan Officers within a geographic sub-market
- Coordinate sales and business development under the Regional Mortgage Sales Manager
- Recruit Mortgage Loan Officers for the territory
- Drive revenue growth, expense adherence, and operational efficiencies
- Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions
- Manage 8–12 Mortgage Loan Officers, including performance reviews, PIPs, training, time cards, and expense approvals
- Manage profitable growth and production goals for the assigned team and region
- Coordinate business pipelines and monitor team files in process
- Prospect for new referral sources and maintain relationships with retail management, Wealth, and other bank partners
- Assess team development and training needs
- Ensure timely completion of compliance training and regulatory requirements
- Achieve personal and team CRA/LMI lending goals
- Meet with prospects and explain mortgage products and services
- Guide customers through mortgage applications and manage expectations for processing and closing
- Ensure applications are accurate and include required documentation
- Sell and originate residential mortgage loans in accordance with policies, procedures, and regulations
- Generate referrals for mortgage and other company products
- Develop plans to achieve sales goals
- Enter loan information into mortgage systems and prepare underwriting files
- Underwrite loans using point-of-sale underwriting systems within authority
- Submit applications for processing, clear conditions, finalize commitments, and prepare for closing
- Communicate with customers, underwriters, processors, realtors, and closing agents; attend closings as needed
- Maintain knowledge of mortgage products, industry practices, laws, and regulations through continuing education
- Participate in homebuyer seminars, home shows, broker meetings, and financing workshops
- Recommend product, program, and pricing changes
- Support successful audits and examinations
- Handle complex mortgage needs
- Attend regional retail meetings in conjunction with or in the absence of Regional Sales Managers
Requirements
What you’ll need- Bachelor's Degree or work experience equivalent to Bachelor's degree required
- 5+ years' experience in mortgage origination
- 3+ years' management experience required
- Extensive mortgage industry and guideline knowledge
- Excellent sales skills
- Excellent oral and written communication skills
- Excellent motivational skills
- Current knowledge of residential mortgage industry trends and products
- Competitive nature and ability to exceed goals in a fast-paced, changing environment
- Must be eligible for employment with a covered financial institution under Regulation Z
- Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
- Satisfactory criminal background check and credit report check
- Occasional domestic travel
- Ability to perform sedentary work and multiple tasks continuously
- Ability to operate standard office equipment
- Ability to read, write, and comprehend instructions
- Ability to perform basic arithmetic
- Ability to meet physical requirements including occasional sitting, standing, walking, squatting, bending, reaching forward, and lifting/carrying under 25 lbs.
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Domestic travel opportunities