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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of mortgage origination, management of loan production, and the ability to drive revenue growth while ensuring compliance with regulations. Proven skills in team development, sales strategy execution, and customer relationship management are essential.
Highest-signal resume keywords
Mortgage OriginationTeam ManagementSales Strategy DevelopmentRegulatory ComplianceCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan UnderwritingMortgage Systems ManagementSales Goal AchievementPipeline CoordinationCRA/LMI Lending ManagementPerformance Review ManagementMortgage Product KnowledgeLoan ProcessingDocumentation AccuracyReferral Generation
Soft Skills
Excellent Communication SkillsMotivational SkillsCompetitive NatureTeamworkAdaptability
Certifications & Qualifications
Bachelor's DegreeRegistered Mortgage Loan OriginatorNMLS RegistrationRegulation Z Compliance
Industry Keywords
Mortgage Industry KnowledgeResidential Mortgage TrendsSales ManagementFinancial Institution ComplianceLoan Production Management
About the role
Key responsibilities & impact- Manage loan production for a defined team of Mortgage Loan Officers within a geographic sub-market
- Coordinate sales and business development under the Regional Mortgage Sales Manager
- Recruit Mortgage Loan Officers for the territory
- Drive revenue growth, expense adherence, and operational efficiencies
- Supervise staff by hiring, setting goals, developing employees, managing performance and compensation decisions, promoting teamwork, and handling disciplinary actions
- Meet or exceed profitable growth goals for the designated team and region
- Manage production elements and business pipelines with the Regional Mortgage Sales Manager
- Track team files in process and coordinate pipelines
- Prospect for new referral sources
- Assess team development and training needs
- Manage 8–12 Mortgage Loan Officers, including performance reviews, PIPs, training, time cards, and expense approvals
- Attend regional retail meetings and support referral strategies with Retail Management, Wealth, and other bank partners
- Manage CRA/LMI lending goals
- Meet with prospects referred by realtors, developers, attorneys, and other sources
- Explain mortgage products and recommend solutions based on prospect needs
- Guide customers through mortgage applications and explain required information and loan-process steps
- Ensure applications are accurate and include required documentation
- Manage customer expectations for processing and closing timelines
- Sell and originate residential mortgage loans according to policies, procedures, and regulations
- Generate mortgage and other business-line referrals
- Develop plans to achieve sales goals
- Enter loan information into mortgage systems and create supporting files
- Send applications and information to underwriting and processing
- Underwrite loans within authority using point-of-sale underwriting systems
- Communicate loan decisions and additional information requirements to customers
- Clear processing conditions, finalize commitments, and prepare loans for closing
- Coordinate with customers, underwriters, processors, realtors, closing agents, and others; attend closings as needed
- Maintain knowledge of mortgage practices, products, laws, regulations, policies, and procedures through training and seminars
- Participate in homebuyer seminars, home shows, brokers’ meetings, and financing workshops
- Recommend product, program, and pricing changes
- Support successful TD Bank audits and examinations
- Handle complex mortgage needs
Requirements
What you’ll need- Bachelor's Degree or work experience equivalent to Bachelor's degree required
- 5+ years' experience in mortgage origination
- 3+ years' management experience required
- Extensive mortgage industry and guideline knowledge
- Excellent sales skills
- Excellent oral and written communication skills
- Excellent motivational skills
- Current knowledge of residential mortgage industry trends and products
- Competitive nature and ability to stay motivated to exceed goals
- Ability to work in a fast-paced and changing environment
- Must be eligible for employment with a covered financial institution under Regulation Z
- Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
- Satisfactory criminal background check and credit report check
- Statements/certification regarding administrative, civil, and/or criminal findings by a government agency/authority
- Ability to complete required TD Bank and applicable legal or regulatory compliance training
- Ability to perform sedentary work, multiple tasks, office equipment operation, prolonged sitting and concentration
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Domestic travel opportunities