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TD

Operations Officer III

TD

. Execute complex transactions and overrides accurately, on time, and within established guidelines and SLAs .

Posted 9/21/2026full-timeRemote • CanadaJunior💰 CA$47,200 - CA$66,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing complex transactions and operational processes while adhering to established guidelines and SLAs. Capable of identifying process improvements, managing risks, and providing training and guidance to team members.

Highest-signal resume keywords
Transaction ExecutionProcess ImprovementRisk ManagementTraining and CoachingRegulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational ProcessesService DeliveryData AnalysisChange ManagementPerformance Management
Soft Skills
CommunicationTeamworkJudgmentProblem-SolvingConfidentiality
Industry Keywords
Anti-Money LaunderingBusiness Continuity ManagementRegulatory ComplianceService Level AgreementsOperational Guidelines

About the role

Key responsibilities & impact
  • Execute complex transactions and overrides accurately, on time, and within established guidelines and SLAs
  • Refer or escalate processing and operational issues to appropriate functions or partners
  • Identify opportunities to improve service delivery
  • Analyze process drivers and root or systemic causes of cross-functional operational issues; interpret findings and make recommendations
  • Support inbound and outbound partner requests and perform authorized adjustments
  • Prioritize and complete workload to meet service and productivity SLAs
  • Maintain knowledge of internal and industry regulations, trends, emerging issues and risks
  • Support development and implementation of standards, policies, procedures and risk-mitigation solutions
  • Contribute to presentations and communications for management or broader audiences
  • Identify and manage risks and resolve escalated non-standard, high-risk issues
  • Support change management projects and document new processes
  • Lead and participate in process improvements and determine solutions supporting business growth
  • Participate as a team member and promote service, quality, innovation and teamwork
  • Build operations knowledge, share ideas and transfer knowledge across teams and partners
  • Provide training, coaching and guidance to team members
  • Participate in performance management, development and cross-training activities
  • Communicate relevant issues, project progress and day-to-day information
  • Act as a brand ambassador for TD internally and externally

Requirements

What you’ll need
  • Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience
  • Advanced skills and expertise in a range of products and services, processes, procedures and systems
  • Solid knowledge of the business unit and operational functions for the business area supported
  • Knowledge of regulatory issues/requirements for jurisdictions supported
  • Understanding of internal and industry regulations and trends
  • Ability to work within moderately defined guidelines across multiple steps, systems, and jurisdictions
  • Ability to exercise judgement when recommending exceptions outside general practices or guidelines
  • Ability to identify and resolve issues within authority or escalate internally
  • Ability to manage confidential information
  • Ability to support change management projects or programs
  • Ability to provide training, coaching and/or guidance to others
  • Ability to adhere to Anti-Money Laundering and Business Continuity Management frameworks

Benefits

Comp & perks
  • Base salary
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular development conversations
  • Training programs
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews