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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of business processes and transaction lifecycles, with the ability to analyze and resolve operational issues while managing confidential information. Capable of leading small-scale projects and providing training and guidance to team members.
Highest-signal resume keywords
Operational SupportTransaction Lifecycle ManagementProcess ImprovementData Analysis and ReportingProject Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Transaction ExecutionOperational Issue InvestigationReporting and AnalysisProcess DocumentationRisk Mitigation Solutions
Soft Skills
CommunicationCoachingProblem-SolvingCollaborationCustomer Service
Tools & Technologies
Standard Office Equipment
Industry Keywords
Anti-Money LaunderingBusiness Continuity ManagementInternal RegulationsService DeliveryChange Management
About the role
Key responsibilities & impact- Provide broad operational support and perform general to specialized transactions and processing activities
- Execute complex transactions and overrides accurately, on time, and within established guidelines and SLAs
- Identify, document, investigate, and resolve or escalate operational, reporting, process, and transaction exceptions
- Provide analysis and reporting to business partners, functional areas, and centers of expertise
- Coordinate with partners on initiatives and serve as project lead or subject matter expert for small-scale projects
- Recommend improvements to service delivery and operational processes
- Analyze process drivers and root or systemic causes of cross-functional operational issues
- Support inbound and outbound requests, answering questions and making authorized adjustments
- Produce consolidated or aggregated reporting
- Resolve customer issues and explain business processes
- Interact with partners and vendors to provide guidance and address questions or concerns
- Research service delivery issues, conduct internal/external research, support audit reviews, run testing, and generate reports
- Support development and implementation of standards, policies, procedures, and risk-mitigation solutions
- Contribute to presentations and communications for management and broader audiences
- Support change management projects and communicate and document new processes
- Provide training, coaching, and guidance to junior staff and team members
- Participate in cross-training and performance development activities
- Maintain communication on project and day-to-day activity status
- Engage external vendors and act as a brand ambassador for TD
Requirements
What you’ll need- High School diploma
- 3+ years of experience
- Advanced knowledge of the operating environment, business processes and procedures, and transaction lifecycle for the relevant area
- Working professional level knowledge of the supported functional and/or business areas
- Ability to execute standard and non-standard processes and requests of medium to high complexity with high risk/financial impact
- Ability to identify and investigate non-standard operational, reporting, and process issues
- Ability to provide analysis and reporting
- Ability to support multiple functions within broader businesses
- Ability to execute complex transactions and overrides accurately and in accordance with guidelines and procedures
- Knowledge of internal and industry regulations and trends
- Ability to manage confidential information
- Knowledge of enterprise frameworks and methodologies, including Anti-Money Laundering and Business Continuity Management
- Ability to use standard office equipment
- Undergraduate degree preferred
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Domestic travel opportunities, occasionally
- Accommodation support for applicants with disabilities