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About the role
Key responsibilities & impact- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions
- Exercise good judgement in confidential matters
- Educate customers on mobile, ATM, and online banking
- Support frontline staff with scheduled cash and non-cash transactions
- Resolve critical issues and report non-standard matters to management
- Recommend improvements to work practices, branch operations and processes
- Participate in timely and accurate completion of business processes and procedures
- Ensure documentation is accurate and consistent with relevant regulations and TD's Code of Conduct and Ethics
- Promote team effectiveness and participate in personal performance development
- Share industry knowledge to achieve common objectives
Requirements
What you’ll need- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date
- Post-Secondary or Undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- Strong administration, organizational, planning and time management skills
- Ability to work independently in a dynamic work environment
- Ability to handle several tasks and changing priorities
- Strong verbal and written communication skills
- Established customer experience skills
- Subject to provincial regulation for employment purposes
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions