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About the role
Key responsibilities & impact- Build, maintain, and evolve the culture and community of Quality Engineering practitioners
- Lead a team of Quality Engineers through coaching on knowledge, skills, and performance
- Advance practice capabilities and advise practitioners to ensure effective, sound solutions
- Ensure delivery of high-quality technology solutions through comprehensive testing practices and quality assurance
- Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions as required
- Coach and train practitioners and guide their work related to product quality and delivery speed
- Develop colleagues to become masters of their craft
- Adapt to customer, stakeholder, and regulatory needs in collaboration with Platform and Journey teams
- Assess Quality Engineering practitioners and uphold enterprise practice standards
- Facilitate the Practice Community of Interest across the Technology organization
- Develop coaching strategies and provide leadership across multiple teams and departments
- Execute practice strategy through tools, methodologies, and processes across the enterprise
- Provide team leadership, training, coaching, development, succession, recruitment, and resource management
- Engage with Platform and Journey leads to ensure two-way practitioner feedback
- Identify skills gaps and address them through learning, coaching, and support
- Build an engaged practitioner culture and act as an expert innovator and culture change agent
- Shift quality engineering from defect finding to proactive defect prevention
- Support continuous improvement and automation opportunities
- Analyze data, make recommendations, and assess program and practice effectiveness
- Review test assets for quality, standards compliance, reusability, and maintainability
- Monitor service and productivity, implement process and performance improvements, and address risk, governance, and remediation issues
- Manage stakeholder relationships, align with enterprise and regulatory requirements, and escalate high-risk activities
- Maintain risk management and control practices
- Lead and develop a diverse, engaged team and foster a continuous learning culture
- Develop strategic priorities and long-term plans, set team objectives, provide feedback and coaching, and manage employees in accordance with HR policies
Requirements
What you’ll need- University or graduate/postgraduate degree in Computer Science or related Engineering discipline, or equivalent practical experience
- 10+ years of relevant experience in the field of specialization
- Encompass and Blend Mortgage Product Experience
- Residential Mortgage and/or Home Equity Lending Experience
- Senior Quality Engineering, Quality Assurance, or Software Testing experience
- Strong expertise in manual functional, integration, regression, and end-to-end testing
- Experience analyzing business requirements and translating them into test scenarios and test cases
- Experience working in Agile delivery environments
- Proficiency with quality management and defect tracking tools such as JIRA and JTMF
- Excellent communication, stakeholder management, leadership, and mentorship skills
- Ability to independently lead testing efforts while influencing quality outcomes across multiple teams
- Ability to work in the United States
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Occasional domestic travel