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About the role
Key responsibilities & impact- Oversee end-to-end management of assigned products, services, and programs
- Manage product features, benefits, characteristics, pricing, and profitability objectives
- Drive innovation through customer insights and improve customer experience
- Deliver business results and product sales while partnering with Acquisition teams on widget and volume targets
- Develop and implement products, policies, and procedures that enhance customer experience and achieve business objectives
- Ensure clear and effective delivery of products and services to customers
- Serve as a subject matter expert for product-related inquiries and support senior-management presentations
- Lead business plans to increase new-account growth and track P&L impact
- Analyze industry and customer trends through research, focus groups, and secondary research
- Facilitate ideation sessions and develop business cases for new product development and growth
- Build relationships with sales distribution, internal stakeholders, external partners, and vendors
- Lead problem-solving sessions with partners and vendors
- Design end-to-end processes for product development, implementation, reporting, and feedback
- Direct and coordinate market research to determine customer needs
- Manage product features and enhancements and support strategic initiatives
- Deliver financial results through pricing, margin, volume, acquisition, retention, engagement, and market-share levers
- Conduct ongoing industry and competitive analysis
- Refine product-management strategies through P&L analysis, competitive research, and marketing/risk-management review
- Establish product policies and processes aligned with risk appetite
- Oversee product-management deliverables within budget and approved product plan
- Champion annual business planning and monthly/quarterly forecasting
- Collaborate with IT, operations, legal, compliance, marketing, and other service providers
- Identify and manage market, credit, and operational risks
- Maintain productive relationships with distribution-channel owners
- Mentor colleagues, share knowledge, and support team development
Requirements
What you’ll need- Undergraduate degree or product management certificate and/or 7+ years relevant experience
- Previous product experience typically required
- Advanced knowledge of product research, product analysis and development, forecasting, pricing, and competitive intelligence
- Knowledge of current and emerging competitor and market trends
- Ability to lead, plan, implement, and evaluate program/project activities
- Ability to forecast and contribute to strategic product-management direction and advise senior leadership
- Effective oral and written communication skills
- Ability to collaborate and build relationships across teams and functions
- Ability to work independently and as part of a team
- Sound judgment and decision-making ability
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Skill in preparing and managing budgets and P&L
- Knowledge of analytical software tools, data analysis methods, and reporting techniques
- Proficiency with MS Office
- Ability to handle confidential information with discretion
- Must comply with Bank and Industry Codes of Conduct
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Competitive benefits plan