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TD

Product Owner I

TD

. Lead product planning and prioritization for AskHR, TD’s ServiceNow-based HR help desk application .

Posted 11/2/2026full-timeToronto • CanadaSeniorLead💰 CA$96,900 - CA$136,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product ownership and Agile methodologies, with a strong focus on stakeholder collaboration and enhancing user experience through effective product management. Proficient in ServiceNow capabilities and delivering AI-enabled solutions within HR service delivery environments.

Highest-signal resume keywords
Product Owner ExperienceServiceNow ExpertiseAgile MethodologiesStakeholder CollaborationAI-Enabled Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product Backlog ManagementRoadmap DevelopmentPerformance AnalyticsWorkflow AutomationAPI IntegrationUser Story DesignRisk ManagementQuality ManagementColleague Experience EnhancementDigital Service Delivery
Soft Skills
Analytical MindsetStrategic ThinkingMentorshipCommunication SkillsCollaboration Skills
Tools & Technologies
ServiceNowScrumKanbanConversational AINatural Language Processing
Certifications & Qualifications
Certified Scrum Product Owner (CSPO)Scaled Agile Framework (SAFe)
Industry Keywords
HR Service DeliveryHelp Desk EnvironmentsShared ServicesBusiness Process ManagementVirtual Agents

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead product planning and prioritization for AskHR, TD’s ServiceNow-based HR help desk application
  • Build stakeholder partnerships to understand needs and shape product direction
  • Develop and manage a roadmap that improves colleague experience and supports business priorities
  • Maintain and continuously reprioritize a value-focused product backlog and user stories
  • Align with senior management on product roadmap, Minimum Marketable Features/Minimum Viable Products, and release cadence
  • Review performance analytics and recommend strategies to enhance the product experience
  • Participate in Scrum or Kanban events and improve product value and delivery efficiency
  • Prepare business process partners and establish Day 2 processes for application changes
  • Provide user story design, development, and completion oversight; accept or reject stories against the Definition of Done and Acceptance Criteria
  • Manage delivery initiatives and development team backlogs
  • Manage and prioritize defects and proactively resolve delivery impediments
  • Coordinate risk, quality, and business testing management
  • Lead Quarterly Business Review submissions and discussions for the product
  • Manage stakeholder inputs and communicate product changes and backlog priorities
  • Monitor regulatory developments and adjust product strategy as needed
  • Define OKRs with stakeholders and compile performance metrics
  • Protect organizational interests by identifying, managing, and escalating risks
  • Support Agile processes, team development, knowledge transfer, mentorship, and productive stakeholder relationships

Requirements

What you’ll need
  • Undergraduate degree and/or product certificate
  • 7+ years relevant experience
  • 3+ years Product Owner or Agile-related delivery experience
  • Proven experience working with ServiceNow, ideally within HR Service Delivery (HRSD) or similar service management environments
  • Strong understanding of ServiceNow capabilities, including case management, knowledge management, service catalog, workflows, and self-service experiences
  • Experience with platform integrations, APIs, and workflow automation
  • Demonstrated ability or strong interest in delivering AI-enabled solutions, including virtual agents, generative AI use cases, and intelligent automation
  • Familiarity with conversational AI, natural language processing (NLP), and AI-assisted workflows
  • Experience acting as a Product Owner or similar, including backlog management, roadmap development, and delivering outcomes in an Agile environment
  • Strong stakeholder collaboration skills and ability to translate business needs into technical solutions
  • Analytical and strategic mindset focused on colleague experience, automation, and digital service delivery
  • Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
  • Scaled Agile Framework (SAFe) certifications or scaled agile delivery experience considered an asset
  • Experience in HR systems, shared services, or help desk environments is an asset

Benefits

Comp & perks
  • Base salary and variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular development conversations, training programs, and performance conversations
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Accessibility accommodations during the interview process