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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Ownership and Agile methodologies, with a strong focus on ServiceNow IRM/GRC capabilities and AI-driven solutions. Proven ability to translate business needs into effective product strategies while managing stakeholder relationships and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Product Owner ExperienceServiceNow IRM/GRC ExpertiseCertified Scrum Product Owner (CSPO)Scaled Agile Framework (SAFe) CertificationGenerative AI and AI-Enabled Workflows
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Backlog ManagementUser Story DesignPerformance AnalyticsRisk ManagementAgile DeliveryStakeholder EngagementBusiness Process ImprovementDefect PrioritizationOKR DefinitionRegulatory Change Management
Soft Skills
CommunicationCoachingMentorshipCollaborationDecision-Making
Tools & Technologies
ServiceNow NowAssistScrumKanbanAI-Enabled WorkflowsPerformance Metrics
Certifications & Qualifications
Certified Scrum Product Owner (CSPO)Scaled Agile Framework (SAFe)ServiceNow CSAServiceNow CIS-RCServiceNow CAD
Industry Keywords
EGRCNon-Financial Risk ManagementCompliance Risk AssessmentOperational ResilienceBusiness Continuity ManagementPolicy ManagementMonitoring and TestingAML Risk AssessmentRegulatory DevelopmentsFinancial Institution
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Enable ServiceNow IRM/GRC and NowAssist capabilities through AI-driven platform solutions
- Translate business needs into solutions aligned with risk appetite, governance standards, and regulatory expectations
- Ensure the development pod creates organizational value through stakeholder-focused product increments
- Align with business leads, product owners, and business analysts around the product vision
- Create, maintain, and prioritize the product backlog and user stories
- Manage end-to-end delivery of requirements and assess stakeholder feedback
- Maximize product value and continuously improve the product and delivery process
- Partner with senior management to deliver product vision and roadmap
- Define Minimum Marketable Features, Minimum Viable Products, and release cadence
- Review performance analytics and recommend strategies to improve customer or end-user experience
- Participate in Scrum or Kanban events, including stand-ups and retrospectives
- Prepare business process partners and establish Day 2 processes for application changes
- Oversee user story design, development, completion, and acceptance based on Definition of Done and Acceptance Criteria
- Manage delivery initiatives and, depending on complexity, multiple development pod backlogs
- Raise delivery impediments and manage defect prioritization
- Lead Quarterly Business Review submissions and discussions for the product
- Monitor regulatory developments and adjust product strategy with senior management
- Coordinate risk, quality, and business testing management
- Make product delivery decisions and escalate as appropriate
- Communicate product changes and backlog priorities to business, technology, and senior management
- Serve as the development team's escalation point and guide decision-making
- Compile performance metrics and define OKRs with stakeholders
- Identify and manage organizational risks and escalate high-risk activities
- Support team development, coaching, mentorship, knowledge transfer, and cross-training
- Collaborate with Scrum Master, internal teams, and external business partners
- Promote a positive, fair, diverse, and equitable work environment
Requirements
What you’ll need- Undergraduate degree and/or product certificate
- 7+ years relevant experience
- 3-5 years Product Owner or Agile-related delivery experience
- Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
- Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
- Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB
- Experience in one or more of: Issue Management; Incident/Event Management; RCSA; Business Continuity Management; Operational Resilience; Compliance Risk Assessment; Laws, Rules, Regulations Management / Regulatory Change Management; Policy Management; Monitoring and Testing; Product / Service Risk Management; AML Risk Assessment; Exam Management
- Experience in ServiceNow IRM/GRC, translating complex business requirements into scalable solutions
- Experience leveraging ServiceNow NowAssist to design and operationalize AI-enabled workflows
- Experience in generative AI, prompt engineering, or AI-enabled workflows
- ServiceNow certifications such as CSA, CIS-RC, or CAD and/or AI/Now Assist certifications
- Ability to work in a hybrid arrangement in Charlotte, North Carolina
- Ability to perform sedentary work, operate standard office equipment, sit, concentrate for long periods, and read, write, and comprehend instructions
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Hybrid work arrangement
- Occasional domestic travel