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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYC Operations, client due diligence, and AML program requirements while effectively managing teams and driving process improvements. Proven ability to collaborate with Compliance, Legal, and Risk stakeholders to ensure regulatory adherence and operational excellence.
Highest-signal resume keywords
KYC Operations ManagementClient Due DiligenceAnti-Money Laundering (AML)Team Leadership and DevelopmentRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC OperationsClient Due DiligenceAnti-Money Laundering (AML)Risk ManagementRegulatory CompliancePerformance ManagementData AnalysisProcess ImprovementAudit ManagementMetrics Management
Soft Skills
Team BuildingCoachingConflict ResolutionCommunicationLeadership
Industry Keywords
Financial ServicesFraud PreventionSanctions ScreeningRegulatory TrendsComplianceAuditRisk AssessmentMarket TrendsInformation FluencyInvestigative Research
About the role
Key responsibilities & impact- Lead and develop a team of KYC professionals providing oversight and expert regulatory guidance
- Oversee timely execution of client due diligence reviews using a risk-based approach
- Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions
- Manage production teams in accordance with policies, standards, procedures, and job aids
- Ensure team products are fit for purpose and audit/regulator ready
- Identify and lead process improvements to increase efficiency, accuracy, and quality
- Work with senior management on complex, confidential, high-visibility, and special projects
- Ensure integration with business management areas, the broader organization, and enterprise
- Provide guidance, coaching, and development to achieve operational and professional objectives
- Develop proactive strategies and programs for regulatory and compliance issues related to KYC Operations
- Serve as a liaison and subject matter expert for Compliance, Legal, Audit, Risk, external groups, and other stakeholders
- Lead KYC Operations frameworks, methodologies, and procedures in line with TD’s AML Program
- Participate in and manage regulatory examinations and internal/external audits
- Take corrective action and recommend or implement procedural changes
- Manage team production using metrics and data to meet service-level agreements and quality standards
- Assign workflow to analysts, provide governance and support, and escalate issues to senior management
- Protect organizational interests, identify and manage risks, and resolve escalated issues
- Develop and oversee function procedures, business plans, strategic priorities, and long-term plans
- Integrate new systems and upgrades into operations
- Manage day-to-day operations and participate in KYC-focused and cross-functional projects
- Monitor regulatory trends and communicate strategy, program, and practice effectiveness to senior management
- Build team expertise, recruit a diverse workforce, and foster a cohesive, high-performing, and equitable team
- Act as a brand ambassador for TD internally and externally
Requirements
What you’ll need- Undergraduate Degree or equivalent professional work experience
- For new joiners: 3+ years of direct management experience in financial services or similar industries, including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles
- OR 6+ years of direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML
- Deep knowledge and understanding of businesses/technology and organizational practices/disciplines
- Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
- Knowledge of KYC operations, client due diligence, AML program requirements, regulatory/compliance issues, audits, and risk management
- Ability to manage teams, employee performance, compensation decisions, hiring, development, and disciplinary actions
- Ability to manage operations through metrics and data and meet service level agreements while maintaining high-quality work product
- Ability to work with Compliance, Legal, Audit, Risk, senior management, executives, external groups, and key stakeholders
- Ability to handle confidential, complex, escalated, high-risk, and non-standard issues
- Ability to maintain compliance with internal and external requirements and codes of conduct
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Variable compensation/incentive awards, including potential cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Equal opportunity employment and disability accommodations