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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change leadership, program delivery, and risk management within the banking industry. Proficient in analytical methods and effective communication, with a strong ability to manage budgets and implement continuous improvements.
Highest-signal resume keywords
Change LeadershipProgram DeliveryRisk ManagementData AnalysisStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DevelopmentProject ManagementBudget ManagementAnalytical Software ToolsReporting Techniques
Soft Skills
Effective CommunicationSound JudgmentCollaborationMentoringDecision-Making
Tools & Technologies
MS Office
Industry Keywords
Banking IndustryRisk Management StandardsBusiness Process EfficiencyMarket TrendsRegulatory Compliance
About the role
Key responsibilities & impact- Drive end-to-end change leadership for people, process, and technology impacts in the US Retail Store Network
- Support change and program delivery pillars, ensuring critical deliverables are met and changes are accounted for
- Lead development and implementation of business-specific and enterprise-wide programs
- Design, develop, implement, monitor, report on, and resolve issues for specialized functional areas
- Implement coaching tools and programs, provide follow-up support, and measure effectiveness
- Serve as a subject matter expert and coach or educate others
- Coordinate and integrate work with other areas
- Provide advanced analysis and specialized reporting to business partners and centers of expertise
- Support development and execution of diverse programs, tools, and activities
- Provide expertise and guidance on programs and related reporting
- Work with business partners and external service providers to resolve issues, streamline processes, and implement solutions
- Monitor service providers, service levels, and contracts
- Assess legislative developments and recommend policy or program changes
- Lead projects implementing program and policy changes
- Participate in business process efficiency reviews
- Support regulatory applications and responses to information requests
- Ensure programs and policies meet business needs, internal and external requirements, and business priorities
- Conduct research projects and support presentations and communications
- Monitor service, productivity, and efficiency and implement continuous improvements
- Lead or implement remediation plans for performance, risk, and governance issues
- Manage relationships with business lines, corporate functions, control functions, and stakeholders
- Maintain risk management and control processes aligned with risk appetite
- Participate in team development, knowledge transfer, mentoring, and cross-training
- Keep stakeholders informed about project status and relevant day-to-day information
- Act as a brand ambassador for the business area and bank
Requirements
What you’ll need- Undergraduate degree and/or 5+ years relevant experience
- Proficient knowledge of multiple business program and delivery disciplines
- Knowledge of strategy development and consulting principles
- Knowledge of supported lines of business, banking industry, and product/customer markets
- Knowledge of current and emerging competitor and market trends
- Knowledge of risk management environment, standards and regulations
- Ability to manage a budget and work within budget constraints
- Ability to lead, plan, implement, and evaluate program/project activities
- Sound judgment in decision-making
- Effective oral and written communication
- Skill in analytical software tools, data analysis methods, and reporting techniques
- Skill in computer applications including MS Office
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Ability to work collaboratively and independently
- Ability to handle confidential information with discretion
- Ability to maintain compliance with internal and external requirements
- Occasional domestic travel; no international travel
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with a manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Workplace flexibility