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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims adjusting with a focus on accuracy, compliance, and customer service. Bilingual in English and French, with strong negotiation skills and a solid understanding of business operation policies.
Highest-signal resume keywords
Bilingualism In English And FrenchAMF Claims Adjuster LicenseCIP DesignationClaims Adjusting ExperienceHome Construction Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustingRisk AssessmentOperational ExcellenceCompliance AdherenceTechnical Support
Soft Skills
Effective CommunicationListeningEmpathyCompassionNegotiation Skills
Certifications & Qualifications
AMF Claims Adjuster LicenseCIP Designation
Industry Keywords
Insurance ClaimsCustomer ExperienceDue DiligenceAudit RequirementsBuilding Material Knowledge
About the role
Key responsibilities & impact- Adjust claims according to policy coverage with accuracy and speed
- Work collaboratively with internal and external partners to provide a strong customer experience
- Leverage external vendors, including approved and non-approved vendors
- Share knowledge and advise colleagues on additional services, support, and resources
- Handle customer problems and escalate issues when necessary
- Provide guidance and technical support to colleagues
- Assess and mitigate risks and escalate as required
- Ensure accurate and timely reserving of claims
- Support operational excellence by adhering to compliance and audit requirements
- Ensure due diligence supporting insurance-claim accuracy
- Participate in performance management, regular meetings, peer coaching, and training
- Meet development objectives through learning maps and external courses
- Demonstrate flexibility based on customer and business needs
Requirements
What you’ll need- Bilingualism in English and French is required for this role
- Must possess a valid AMF claims adjuster license
- 2+ years of experience in a claims adjusting role is preferred
- CIP designation is preferred
- Effective communication, listening, empathy & compassion
- Negotiation skills
- Home Construction/Building Material Knowledge/Experience is a strong asset
- Must understand and apply business operation policies, procedures, and legislation
- Must comply with company and industry codes of conduct
- Must complete all internal training required for the role
Benefits
Comp & perks- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support during the interview process