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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business management, strategy implementation, and governance oversight, with a strong ability to analyze complex data and develop actionable insights. Proven track record in collaborating with cross-functional teams and managing relationships with subservicing partners.
Highest-signal resume keywords
Business ManagementGovernance OversightComplex ReportingIssue ManagementMortgage Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical ToolsPolicy ImplementationProcess DevelopmentOperational EfficiencyRisk Mitigation
Soft Skills
CoachingCollaborationCommunication
Industry Keywords
SubservicingBusiness ContinuityAudit CoordinationRecords RetentionGSE Oversight
About the role
Key responsibilities & impact- Provide specialized business management guidance and support for a functional area
- Implement policies, processes, and initiatives supporting business management, strategy, and governance objectives
- Execute oversight activities supporting the subservicing relationship
- Oversee business continuity, issue management, audit and examination coordination, policy and procedure governance, records retention, and GSE/Investor/Regulatory 1B oversight
- Collaborate with TD’s subservicing partner and cross-functional internal business partners
- Work independently as a senior analyst and subject matter expert
- Coach and educate others
- Oversee and independently perform tasks end to end
- Advise management and teams, identify issues and opportunities, and recommend actions
- Lead implementation of initiatives supporting business/function strategy
- Coordinate business management activities across multiple areas
- Support integrated implementation of policies, processes, procedures, and changes
- Provide subject matter expertise and input to projects and initiatives
- Develop complex reporting, analysis, and assessments
- Develop and deliver presentations and communications
- Review processes and activities, identify opportunities to improve operational efficiency, and support risk mitigation
- Establish relationships across business and technology partners, program and project managers
- Participate in knowledge transfer within the team and business units
- Perform occasional domestic travel and continuous sedentary, multitasking, office-equipment, sitting, concentration, reading, writing, and arithmetic activities
Requirements
What you’ll need- Undergraduate degree
- 5+ years relevant experience
- Issue and exam management experience preferred
- Mortgage experience preferred
- Must live a commutable distance from Jacksonville, FL; Charlotte, NC; Mount Laurel, NJ; Greenville, SC; Lewiston, ME; or Portland, ME
- Ability to provide complex reporting, analysis, and assessments
- Ability to implement policies, processes, procedures, and initiatives
- Business management, strategy, governance, and oversight knowledge
- Ability to collaborate with internal business partners and subservicing partners
- Ability to use analytical tools and techniques
- Ability to read, write, and comprehend instructions
- Ability to perform basic arithmetic
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards