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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in fraud operations, overseeing complex reporting functions and ensuring compliance with regulatory standards. Skilled in budget management, performance evaluation, and fostering a high-performing team environment.
Highest-signal resume keywords
Fraud Operations ManagementRegulatory ComplianceBudget ManagementPerformance ManagementStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud ReportingRisk ManagementProgram EvaluationResource AllocationData Analysis
Soft Skills
Effective CommunicationNegotiation SkillsProblem-SolvingMentoringCollaboration
Tools & Technologies
MS OfficeFraud SystemsSoftware Tools
Industry Keywords
Service Level AgreementsPerformance StandardsOperational ExcellenceMarket TrendsExecutive Leadership
About the role
Key responsibilities & impact- Provide strategic leadership and oversight for six direct-report managers responsible for fraud and non-fraud card claims pipelines
- Ensure thorough and timely investigations of fraud claims and dispute-related matters
- Drive operational excellence across credit card, Nordstrom card, and debit card portfolios
- Maintain adherence to service level agreements, performance standards, and quality standards
- Ensure managers execute scorecards, reporting, and performance management activities
- Partner with Issues Management to address open issues, mitigate risks, and implement sustainable solutions
- Hire, develop, coach, mentor, and manage employees, including performance and compensation decisions
- Oversee complex and diverse fraud reporting functions and align strategies with enterprise best practices
- Provide strategic advice, thought leadership, and roadmaps to executive audiences
- Set operational team direction and lead longer-range planning
- Oversee fraud operations, policies, procedures, regulatory compliance, and risk matters
- Act as the primary escalation point for significant risk matters and exceptions
- Participate in audits and regulatory examinations
- Develop business plans, manage resources and budgets, and maximize operational efficiency
- Coordinate technology support, evaluate vendors, monitor fraud systems, and integrate new systems and upgrades
- Design staffing plans and lead a high-performing, diverse fraud team
- Set team objectives, monitor performance, and develop employee capabilities
- Occasional domestic travel; international travel is never required
Requirements
What you’ll need- Undergraduate degree required
- 10+ years relevant experience
- Advanced knowledge of business goals/objectives and related policies, programs, processes, and systems
- Knowledge of current and emerging competitor and market trends
- Ability to contribute to strategic direction and advise senior leadership
- Ability to forecast initiatives and demand for annual strategic planning
- Skilled in preparing and managing budgets and resource allocation
- Advanced ability to lead, plan, implement, and evaluate program/project activities
- Effective negotiation, problem-solving, and communication skills
- Knowledge of risk management environments, standards, and regulations
- Skilled in mentoring, coaching, and performance management
- Sound judgment in decision-making
- Effective oral and written communication
- Ability to collaborate and build relationships across teams and functions
- Skilled in using software tools, methods, and techniques
- Proficiency with computer applications including MS Office
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Ability to work independently and as part of a team
- Ability to handle confidential information with discretion
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Flexible remote work arrangement