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TD

Senior IT Ops Analyst, Azure Public Cloud Operations

TD

. Provide 24/7 on-call support for Azure Public Cloud Operations .

Posted 9/18/2026full-timeToronto • CanadaSenior💰 CA$81,600 - CA$115,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in Azure Public Cloud Operations, including support for PaaS and IaaS environments, incident management, and operational consultancy. Proficient in troubleshooting, problem resolution, and ensuring service quality and customer satisfaction in a 24/7 on-call support role.

Highest-signal resume keywords
Azure Public Cloud SupportIncident ManagementDevOps UnderstandingAzure Databricks ExperienceITIL Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Azure KubernetesAzure Machine LearningPythonJavaScriptPowerShellBashAzure Data FactoryAzure SynapseConfiguration ManagementCloud Middleware
Soft Skills
Problem SolvingCollaborationCommunicationCustomer Satisfaction FocusContinuous Improvement
Tools & Technologies
JenkinsGitHubDatadogDynatraceNexusXLRXLD
Industry Keywords
PaaSIaaS24/7 On-Call SupportChange ManagementIncident ManagementProblem ManagementOperational MaintenanceService DeliveryRegulatory ComplianceHigh-Performance Production Environment

Tech Stack

Tools & technologies
AzureCloudGoogle Cloud PlatformJavaScriptJenkinsKubernetesNode.jsPythonSaltStack

About the role

Key responsibilities & impact
  • Provide 24/7 on-call support for Azure Public Cloud Operations
  • Support DEV-to-PROD Cloud PaaS/IaaS environments and processes
  • Ensure quality, performance, and availability of public cloud services
  • Provide Level 2 support for business-line cloud infrastructure, including PaaS, IaaS, and containers across production and test environments
  • Manage complex P1, P2, P3, and P4 incidents and service requests
  • Oversee complex operational and preventive maintenance tasks
  • Manage complex remedial and unscheduled urgent changes
  • Provide planning, communication, and reporting of ticket metrics and tactical objectives
  • Ensure customer satisfaction and drive continuous improvements
  • Conduct root-cause analysis for repeatable incidents
  • Create support documentation and scripts
  • Oversee vendor service delivery and escalation
  • Provide operational consultancy for future-state technologies
  • Prioritize activities according to compliance, regulatory requirements, and business objectives
  • Keep informed of technology initiatives and IT direction to support the business

Requirements

What you’ll need
  • Demonstrated ability to learn new technologies and processes
  • Ability to resolve incidents and solve problems collaboratively
  • Familiarity with ITIL change, incident, and problem management processes
  • Availability for off-hours escalated support and 24/7 on-call rotation
  • Strong to expert knowledge supporting Azure Public Cloud; GCP knowledge is beneficial
  • Thorough problem determination skills for troubleshooting and resolving business application issues
  • Experience supporting Azure Databricks, Azure Data Factory, Azure Machine Learning, Azure Kubernetes, Azure Synapse, ASE/ASP, and RHEL/Windows VMs
  • Familiarity with Jenkins, Nexus, XLR, XLD, GitHub, and similar tools
  • Understanding of DevOps and Agile
  • Working knowledge of LAN and WAN technology
  • Knowledge of cloud middleware such as JBoss, Tomcat, and NodeJS
  • Knowledge of monitoring tools such as Datadog and Dynatrace
  • Knowledge of Python, JavaScript, PowerShell, and Bash
  • Understanding of configuration management technologies such as Salt
  • Solid understanding of incident, change, and problem management methodologies
  • Solid experience in a large, high-performance production environment
  • Must be accessible via mobile device for on-call support

Benefits

Comp & perks
  • Base salary
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Regular development conversations
  • Training programs
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Reward and recognition programs
  • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews