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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Trade Finance Operations, particularly in managing complex transactions and operational risks while leading high-performing teams. Proficient in implementing operational strategies, process optimization, and compliance with industry regulations.
Highest-signal resume keywords
Trade Finance Operations LeadershipDocumentary Letters of Credit ExpertiseOperational Risk ManagementAML Compliance KnowledgeProcess Optimization Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trade Finance OperationsDocumentary Letters of CreditDocumentary CollectionsStandby Letters of CreditOperational Strategy DevelopmentProcess OptimizationOperational TransformationData-Driven Decision MakingChange ManagementPerformance Metrics Monitoring
Soft Skills
Communication SkillsStakeholder ManagementInfluencing SkillsTeam LeadershipCollaboration
Tools & Technologies
GCI Trade 360 Platform
Certifications & Qualifications
Certificate for Documentary Credit Specialist (CDCS)Certificate for Specialist in Demand Guarantees (CSDG)Certified Anti-Money Laundering Specialist (ACAMS)
Industry Keywords
International Trade FinanceComplianceSanctionsAnti-Boycott RequirementsOperational Risk Requirements
About the role
Key responsibilities & impact- Lead the execution and ongoing performance of Core Trade Finance Operations across regional processing teams
- Build, lead, and develop a high-performing organization through Regional Managers
- Establish partnerships with Business, Front Office, Product, Technology, Compliance, AML, Legal, Risk, and Global Operations
- Advise Business and Front Office on operational capabilities, transaction execution, service requirements, capacity, and risk considerations
- Provide operational oversight across Documentary Letters of Credit, Documentary Collections, Standby Letters of Credit, Guarantees, and related activities
- Establish performance expectations and management routines across Regional Managers and processing teams
- Drive governance, escalation, communication forums, issue management, and resolution of operational and client matters
- Monitor KPIs, service metrics, productivity, quality, risk metrics, and client outcomes
- Lead continuous improvement, process standardization, operational transformation, and technology enhancements
- Lead implementation and adoption of new products, processes, technology, and business initiatives
- Provide subject matter expertise on complex, high-value, and high-risk transactions
- Ensure adherence to regulations, internal policies, procedures, and control standards
- Identify, assess, manage, and escalate operational risks
- Partner with the AVP on automation, digitization, regional optimization, and enhanced straight-through processing
- Support training and enablement programs and maintain organizational technical capabilities
- Lead organizational change and embed new processes sustainably
- Foster accountability, collaboration, innovation, continuous improvement, and client focus
- Mentor Regional Managers and high-potential talent and strengthen succession planning
- Own day-to-day operational execution, service delivery, capacity management, resource deployment, regional alignment, significant escalations, and leadership development
Requirements
What you’ll need- Minimum of 15 years of experience in Trade Finance Operations, with significant experience leading complex operational teams
- In-depth knowledge of Documentary Letters of Credit, Documentary Collections, Standby Letters of Credit, and Guarantees
- Strong understanding of international trade finance rules, regulations, industry practices, and operational risk requirements
- Strong knowledge of AML, Sanctions, Anti-Boycott requirements, compliance, and internal control frameworks applicable to Trade Finance
- Demonstrated experience leading through multiple levels of management and building and developing high-performing teams
- Strong Business and Front Office partnership skills
- Excellent communication, influencing, and stakeholder management skills
- Ability to manage competing priorities, navigate organizational complexity, and drive timely decisions and outcomes
- Experience developing and implementing operational strategies to improve service, efficiency, controls, and business outcomes
- Experience in process optimization, operational transformation, and change management
- Strong judgment and ability to provide operational guidance on complex transactions and issues
- Ability to identify operational risks, assess impacts, and implement appropriate mitigation strategies
- Experience implementing and adopting new technologies and processes within an existing operational environment
- Ability to use data, metrics, and performance insights to drive operational decisions and continuous improvement
- GCI Trade 360 platform experience would be an asset
- University degree or equivalent work experience
- Certificate for Documentary Credit Specialist (CDCS) would be an asset
- Certificate for Specialist in Demand Guarantees (CSDG) would be an asset
- Certified Anti-Money Laundering Specialist (ACAMS) would be an asset
- For Quebec roles: maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français
Benefits
Comp & perks- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and performance conversations
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Workplace accommodations, including accessible meeting rooms and captioning for virtual interviews