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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Data Quality Management and Governance, with a strong focus on establishing frameworks, processes, and teams to ensure data integrity and compliance. Proven ability to lead cross-functional initiatives and influence stakeholders while driving continuous improvement in data quality across enterprise systems.
Highest-signal resume keywords
Data Quality ManagementServiceNow Platform ExpertiseData GovernanceControl-Testing CapabilityRegulatory Compliance Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Quality Rules DesignAutomated Validation ControlsRoot-Cause AnalysisData ProfilingQueryingHealth DashboardsAutomated TestingAnalytics ToolsData Quality DimensionsCertification Processes
Soft Skills
Analytical SkillsProblem-Solving SkillsExecutive CommunicationInfluencing StakeholdersTeam Leadership
Tools & Technologies
ServiceNowCMDBAPMHAMSAMCommon Service Data Model
Certifications & Qualifications
ServiceNow CertificationsITILCOBITData Governance CertificationRisk Management Certification
Industry Keywords
Data GovernanceTechnology Asset ManagementOperational ResilienceRegulatory ExpectationsFinancial Services Experience
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own and lead Data Content Manager as an enterprise capability across in-scope ServiceNow modules
- Establish and operate governance, controls, processes, and the team required to continuously measure and improve data quality
- Own the Data Content Manager strategy, operating model, roadmap, and ongoing operation
- Define and maintain the enterprise data quality rulebook and Data Content Manager blueprint inventory
- Translate business rules, control requirements, data definitions, and regulatory expectations into automated validations
- Operate deviation-management lifecycle, including scans, task generation, assignment, validation, closure, escalation, and reporting
- Lead field-level and group certification campaigns across ServiceNow modules
- Establish and execute first-line data quality assurance and control-testing programs
- Perform root-cause analysis of recurring or material data defects and track remediation commitments
- Support regulatory examinations, internal audits, risk assessments, and issue-remediation programs with traceable evidence
- Own data quality measurement frameworks, KPIs, dashboards, scorecards, and executive reporting
- Identify material trends and emerging risks and recommend corrective actions
- Partner with platform teams, module owners, data owners, technology leaders, architecture, infrastructure, security, risk, and audit
- Establish decision rights and accountability across data consumers, owners, and providers
- Build, lead, and develop a team responsible for blueprint engineering, data quality operations, certification, reporting, control testing, and stakeholder support
- Manage vendor or consulting resources where specialized expertise is required
Requirements
What you’ll need- Ten or more years of progressive experience in data quality management, data governance, technology asset management, configuration management, technology risk, or a related discipline
- Five or more years of experience leading teams or enterprise-scale programs in a large, complex organization
- Demonstrated ownership of a data quality, governance, configuration management, or ServiceNow platform capability
- Strong working knowledge of ServiceNow, including CMDB, APM, HAM, SAM, Technology Reference Model, or related modules
- Experience designing automated data quality rules, validation controls, remediation workflows, certification processes, and executive reporting
- Strong understanding of data quality dimensions including completeness, accuracy, validity, consistency, timeliness, uniqueness, ownership, and relationship integrity
- Experience establishing data ownership, stewardship, accountability, service levels, and escalation mechanisms across federated organizations
- Demonstrated control-testing capability, including test design, population or sample selection, evidence collection, issue identification, and defensible reporting
- Experience supporting internal audit, regulatory, compliance, or risk-management requirements in a regulated environment
- Strong analytical and problem-solving skills
- Strong executive communication skills and ability to translate technical data quality results into business and operational risk
- Proven ability to influence senior stakeholders and drive remediation across multiple teams
- Experience leading change, developing teams, and establishing new enterprise capabilities or operating models
- Preferred: financial services experience
- Preferred: ServiceNow certifications relevant to platform administration, CMDB, APM, HAM, or SAM
- Familiarity with the Common Service Data Model and ServiceNow relationship and dependency structures
- Experience with data profiling, querying, health dashboards, automated testing, or analytics tools
- Familiarity with technology asset lifecycle management, operational resilience, and regulatory expectations for trusted systems of record
- ITIL, COBIT, data governance, risk, audit, or related professional certification
Benefits
Comp & perks- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations, including accessible meeting rooms and captioning for virtual interviews