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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy, customer experience enhancement, and cross-functional collaboration. Proficient in product research, analysis, and managing P&L while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Product Strategy DevelopmentCross-Functional Initiative LeadershipCustomer Experience ImprovementP&L ManagementStakeholder Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ResearchProduct AnalysisForecastingPricing StrategyCompetitive IntelligenceProgram/Project ManagementData AnalysisBudget ManagementProduct DevelopmentRegulatory Compliance
Soft Skills
Effective CommunicationMentoringCoachingDecision-MakingCollaboration
Tools & Technologies
MS OfficeAnalytical Software Tools
Certifications & Qualifications
Product Certificate
Industry Keywords
Financial ServicesPaymentsCredit CardsDigital Customer ServicingMarket Trends
About the role
Key responsibilities & impact- Own and evolve product strategy and roadmap
- Identify opportunities to improve the end-to-end customer experience using customer insights, behavioral and performance data, market trends and partner feedback
- Translate customer and business needs into product priorities and requirements across discovery, design, development, launch and optimization
- Develop business cases and recommendations covering customer problems, strategic rationale, business value, investments, risks, dependencies and success measures
- Drive cross-functional product initiatives with Technology, Design/Customer Experience, Commercial, Marketing, Operations, Risk, Compliance, Legal and other stakeholders
- Establish product performance measures, monitor results and recommend improvements
- Balance competing priorities and investment decisions based on customer value, strategy, business impact, risk, complexity and feasibility
- Lead product discovery and problem definition
- Influence stakeholders without direct authority and drive alignment and decision-making
- Provide senior leaders with product recommendations and strategic perspectives
- Champion customer-centric and outcome-oriented product management
- Lead product programs and projects as needed
- Develop and maintain understanding of regulatory requirements, customers, markets and industry trends
- Develop and implement products, policies and procedures to improve customer experience and achieve business objectives
- Oversee delivery of products and services to customers and act as subject matter expert
- Lead business plans to increase new account growth and track P&L impact
- Conduct customer research, focus groups, market research and competitive analysis
- Facilitate ideation and problem-solving sessions with partners and vendors
- Design end-to-end processes for product and segment development, implementation, reporting and feedback
- Manage product features and enhancements and support new initiatives
- Deliver financial results through pricing, margin, volume, acquisition, retention, customer experience, engagement and market share levers
- Support senior management through product reviews, planning, forecasting and strategic review presentations
- Refine product strategies through P&L analysis, competitive research and marketing/risk management review
- Establish product policies and processes aligned with risk appetite
- Manage product deliverables within budget and approved product plan
- Champion annual business planning and monthly/quarterly forecasting
- Identify and manage market, credit and operational risks
- Maintain relationships with distribution channel owners and internal/external partners
- Comply with bank and industry codes of conduct and maintain risk management controls
- Participate in team development, mentorship, knowledge transfer and stakeholder relationship management
Requirements
What you’ll need- Undergraduate degree or product certificate and/or 10+ years relevant experience
- Previous Product experience required
- Experience in leading strategy strongly recommended
- Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, and competitive intelligence
- Knowledge of current and emerging competitor and market trends
- Advanced ability to lead, plan, implement and evaluate program/project activities
- Ability to forecast and contribute to strategic direction and advise senior leadership
- Ability to establish goals and objectives supporting the strategic plan
- Skill in mentoring, coaching and performance management
- Effective oral and written communication
- Ability to work collaboratively and independently
- Sound judgment in decision-making
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Skill in preparing and managing budgets and P&L
- Knowledge of analytical software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to handle confidential information with discretion
- Preferred: experience developing and executing product strategy and roadmaps for customer-facing digital products or experiences
- Preferred: experience in financial services, payments, credit cards or other highly regulated industries
- Preferred: experience managing or improving digital customer servicing experiences across web and/or mobile channels
- Preferred: ability to use customer insights, behavioral data and product performance metrics
- Preferred: experience leading complex cross-functional initiatives
- Preferred: experience translating strategic objectives and ambiguous business problems into product opportunities and roadmaps
- Preferred: strong commercial and strategic mindset
- Preferred: experience developing business cases and presenting recommendations to senior leadership
- Preferred: ability to influence stakeholders in a matrixed environment
- Preferred: modern product-management practices, including customer discovery, problem definition, prioritization, experimentation and outcome-based measurement
- Preferred: executive communication and storytelling skills
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Remote work arrangement
- Occasional domestic travel; no international travel