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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert knowledge in Encompass and Blend Administration, with a strong focus on business line operations and process improvement. Capable of managing large-scale projects, leading teams, and translating user requirements into technical specifications.
Highest-signal resume keywords
Encompass AdministrationBlend AdministrationProject ManagementBusiness AnalysisProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Line KnowledgeSystems AnalysisTechnical SpecificationsTroubleshootingConfigurationWorkflowsIntegrationsTestingDeploymentData Reporting
Soft Skills
Communication SkillsProblem-Solving SkillsDecision-Making SkillsTime ManagementCollaboration Skills
Tools & Technologies
EncompassBlend
Industry Keywords
Commercial BankingSmall Business BankingVendor Relationship ManagementEnterprise Solution DesignKnowledge Transfer
About the role
Key responsibilities & impact- Ensure TD Bank's loan products and processes are customer-oriented, scalable, and cost effective for Commercial and Small Business Banking customers
- Administer and maintain Encompass and Blend platform business functions to ensure continuous system availability
- Configure, troubleshoot, test, deploy, and support Encompass and/or Blend solutions in production
- Coordinate internal and external resources to complete projects and deliver business solutions
- Partner with Business Line, Risk, Operational teams, product managers, product owners, vendors, and IT support
- Execute and oversee planning, business requirements, and vendor relationship management
- Provide subject matter expertise and leadership for systems, processes, and troubleshooting
- Participate in enterprise solution design and document business application standards
- Create solution designs and map business and functional requirements to processes, workflows, and organizational structures
- Develop implementation plans for solution strategy components
- Manage large projects, including delegating tasks and responsibilities
- Coach and train less experienced staff and facilitate knowledge transfer
- May supervise or manage assigned staff
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 10+ years of related experience
- Expert knowledge of business line, business model, and operations
- Proven communication skills
- Proven problem-solving and decision-making skills
- Ability to manage competing priorities according to business need
- Proven ability to handle large projects, including task and responsibility delegation
- Progressively responsible experience in large-scale corporate systems analysis
- Ability to plan, develop, lead, and execute projects
- Ability to take a lead role in developing staff and department capabilities
- Ability to independently translate user requirements into technical specifications
- Expert process improvement skills
- Expert technical knowledge and ability to apply it to system issues and training situations
- Ability to coach and train less experienced staff and facilitate knowledge transfer
- Ability to troubleshoot, research, and correct system malfunctions
- Proven time management and prioritization skills
- Two or more years of hands-on Encompass Administration and/or Blend Administration experience strongly preferred
- Hands-on experience with Encompass and/or Blend configuration, workflows, business rules, integrations, troubleshooting, testing, deployment, and production support
- Strong communication and collaboration skills
- Encompass configuration experience preferred
- Business analysis experience preferred
- Underwriting experience preferred
- Deep data reporting experience preferred
- Software engineering experience preferred
- Website design experience preferred
- Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, or DC
Benefits
Comp & perks- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Domestic travel opportunities