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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing and policy governance within retail operations, ensuring compliance with regulatory requirements and operational integrity. Proven ability to develop clear procedural content and manage operational risk while collaborating with cross-functional teams.
Highest-signal resume keywords
Technical WritingPolicy GovernanceOperational Risk ManagementRegulatory ComplianceProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Procedural Content DevelopmentDocument OwnershipVersion ControlQuality Control StandardsRisk AssessmentAudit ReadinessContent ValidationOperational Process ReviewStrategic Solution DevelopmentProcess RCSA Self-Assessments
Soft Skills
Leadership SkillsEffective CommunicationRelationship BuildingCustomer Service OrientationGoal Orientation
Industry Keywords
Financial ServicesRegulated EnvironmentCompliance RequirementsOperational ProceduresRisk ManagementInternal ControlsAudit FindingsOperational IntegrityRetail OperationsQuality Assurance Testing
About the role
Key responsibilities & impact- Lead technical writing and policy governance for Retail Operations Programs
- Act as the primary operational process, procedural, and risk contact for Retail Store/Operations
- Maintain operational integrity of procedures identified in the WOW! Answer Guide
- Identify operational risk trends and create and deliver strategic solutions for Retail Stores and TD Bank business partners
- Contribute to the strategic direction of the Retail Store Network Risk & Compliance function
- Manage a project specialist responsible for operational risk reporting and assign duties as necessary
- Ensure operational controls detect and mitigate regulatory violations and breakdowns of internal controls, policies, and procedures throughout the Store network
- Communicate with senior management, Regional Operations Directors, and ROOs to provide guidance, expertise, counsel, and education
- Provide guidance on operational risk and regulatory compliance requirements identified through audits and assessments
- Maintain ongoing operations process reviews to identify emerging trends and mitigate breaks in internal controls, including Process RCSA self-assessments
- Represent Stores and Store Operations on new and emerging projects
- Design processes and procedures for new projects and ensure training and communication are effective and timely
- Ensure alignment with corporate philosophy and strategic direction across operations processes, control reviews, access controls, and audit findings
- Develop solutions for key control functions identified by the Quality Assurance Testing Team
Requirements
What you’ll need- 4 Year Degree or equivalent experience
- 5-7 Years of related experience
- Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance
- Experience drafting and maintaining policy, standards, or other controlled content within a regulated or complex operating environment
- Ability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content
- Knowledge of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles
- Experience ensuring alignment across policies, procedures, standards, job aids, and related operational content
- Demonstrated ability to partner with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content
- Experience applying documentation standards, templates, and quality controls to promote consistency, accuracy, and audit readiness
- Experience developing technical or controlled content within financial services or another highly regulated industry preferred
- Strong leadership skills
- Effective understanding of compliance and regulatory requirements
- Operations management or project management experience
- Excellent Customer service skills
- Goal oriented
- Strong written and verbal communication skills
- Strong team and relationship building skills
- Ability to work flexible hours, travel as needed, and remain accessible 24/7 during project delivery phases
- Domestic travel – occasional
- International travel – never
Benefits
Comp & perks- Variable compensation/incentive awards, including potential cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Flexible hours
- Equal opportunity employment and applicant accommodations